When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Additionally, a small number of itineraries do need to be booked via an agent.
Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Unfortunately if we cant reach you, our agents have to move on to help other customers. No need to worry, your credit will still live in My Wallet. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Masks are now mandatory in airports, train stations and other ports of travel. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Failure to produce either may result in the provider refusing to honour the reservation. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. comments . +1 617 321 3281 if you booked online through our website. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Eligibility, Joining, and Website Information. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Please see our Contact Us page for info specific to COVID-19 / Coronavirus. We know, its very confusing! LAST UPDATED: March 3rd, 2023. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. It was officially launched in 2000 and remains a privately-held company. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy.
Terms and Conditions | StudentUniverse :). Youll be able to use it on StudentUniverse, for flights operated by that airline. The tuition rate in force for all programs is based either on program or modality. Reviews. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. It is entirely at the airline's discretion to provide you with a seat on a later flight. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Log in to get the phone number and call our agents, who will help you book over the phone. I had leave revoked in the military and had to cancel my trip. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider.
Studentuniverse Refund Policy Coupon Code : r/DiscountSuave It is your responsibility to ensure you have the proper visas/documents. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. First, visit the link for Studentuniverse Refund Policy Promo Code. Tuition and Fees Refund Policy. These are intended to give a guide to the services and facilities you should expect from your accommodation. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Search for the total number in your party and log in (or Sign up) as yourself.
Frequently Asked Questions | StudentUniverse FAQ Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Travel insurance is recommended for all bookings. Accommodation (if included) is based on twin share unless otherwise indicated. How do I book seat assignments and meal requests? Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. No compensation is payable in respect of minor changes. We will confirm the correct price with you at the time of payment. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). StudentUniverse is not an insurance company. accounting for a significant proportion of the package. Sound good? You must notify your consultant of your payment once it has been made. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. We will try to reach you again as soon as we can. Have a look and see if there is one that works for you! Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. For your protection, we recommend that you purchase trip cancellation and travel accident protection. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. If your airline is offering refunds, we can advocate for a refund on your behalf. Please contact us to see if your booking qualifies. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Without this, you can be denied boarding. All individuals departing from the United States of America must be in possession of a valid passport. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). To verify your current enrollment status we may need to contact your university or college. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand.
Terms of Use | StudentUniverse This deposit is non-refundable unless your tour is cancelled by us. StudentUniverse is not responsible for providing you with this information. We strive to make sure your travel arrangements are satisfactory. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. You can view any fees associated with canceling your ticket under the My Trips section of your account.
Tuition and Fees Refund Policy | Office of the Registrar Travel credit is stored on your StudentUniverse account for future use. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Change rules and fees can vary tremendously. We advise you to print the on-screen confirmation. How much can I bring?
Coronavirus FAQ | StudentUniverse Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. All rights reserved. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. There are a few exceptions that must be booked on the phone with our agents. If you look up reviews of tripmate, you will see 1 star across the board. 5 months later I am still trying to get my $900 back from this scam. I have questions about baggage. Travel & Covid-19: Everything you need to know. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. When you book with us we will look after you until you arrive home safely from your travels. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. . Airlines can change the price of airfare very frequently based on a multitude of factors. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Please note that carriers may be subject to change. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline).
Coronavirus Airline Policies - StudentUniverse StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. We cannot issue a refund for you if the airline policy does not allow it. You must not make any booking unless you understand and agree with these Booking Conditions. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Any booking you make will be with the relevant travel service provider and not StudentUniverse. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination.
Have I signed up before? There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. You can file an insurance claim through the company and wait to hear from them directly. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Transport and accommodation providers have differing cancellation policies and rules. These policies and rules are binding on you, so be sure to review them before purchase. We will be fully responsible for the proper performance of the package as a whole. Please reconfirm your flights at least 24 hours prior to departure. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s).
Student Travel Deals - Free Membership | StudentUniverse Heres some answers to the top questions we are getting and information to help us help you faster. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Become a FREE member to access our exclusive student travel discounts. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. To use your promo code, enter it in the space provided on our checkout page. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. That page has the latest coupons, promo codes and deals etc. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Anyone can book with us, just not everyone will be able to get access to special discount student fares. We will advise you of the carrier operating each flight in your itinerary. We will message those requirements to you (if there are any) prior to you making any purchase. Never miss a flight (deal) again Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. We are trying to help as many people as possible as quickly as we can. Second, they do not specify the baggage allowance on their e-ticket.
COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Yes! StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. In some cases, failure to present required vaccination documentation (e.g.
Does The StudentUniverse Check Student Status? Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. Additional costs are your responsibility. Some tickets also may have multiple airlines. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Maybe. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We may correct any pricing errors on our website at any time. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Please contact us by phone if you are having technical difficulties on our site. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Please be aware that overseas safety and hygiene standards are often lower than in the UK. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Airlines may deny boarding without the proper identification. You agree that you are bound by such additional terms and conditions. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. You can also update your email address to a more permanent one on your account any time. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. However, some countries (Iceland, Greece, etc.) You will need to know the legal name and date of birth of your friend(s). advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus.
StudentUniverse AU has got you covered. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. The merchant should process the refund through the same technology used to make the original sale. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. One-way fares to non-US destinations can require special visas. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Standards and ratings may vary between countries, as well as between providers. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). So yes, they would ask you to upload some documents before . If you want to pay separately, you will need to make multiple purchases.
Studentuniverse Refund Policy Promo Code : r/DiscountSuave Well be with you within a few days. However, sometimes the deal may not be available for all dates or to/from all airports. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). 2013-2023 StudentUniverse. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. If your airline does appear to . Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Amendment and cancellation policies differ per hotel. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. We are experiencing unprecedented volumes of calls and messages at this time. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard.
COVID-19 - My Flight is Cancelled: Do I Get a Refund? Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. ago However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. It is the responsibility solely of the hotel to deduct the discount upon your arrival. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. If you have registered before, please check your registration is valid and has not lapsed. This applies to future travel credit as well. The airline will determine eligibility requirements for your companion prior to your purchase. Please understand that travel service providers may not be able to accommodate every request. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions.