Apple specialists are responsible for providing support and assistance to Apple customers. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Your work hours will be based on business needs. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . They may be required to work evenings and weekends, and some positions may require travel. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. per informarci del problema. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Apple benefits help further the well-being of our employees and their families in meaningful ways. Able to work on weekends as needed.. Please help us protect Glassdoor by verifying that you're a Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. Copyright 2022 Apple Inc. All rights reserved. You even give. What Does an Oracle Functional Consultant Do? You may be communicating with customers about technical issues or non-technical issues. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. scusiamo se questo pu causarti degli inconvenienti. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The tuition reimbursement program helped make that possible. Technology specialists provide support services for technological systems, programs, and networks. You have strong people skills youre approachable, a good listener, and empathetic. Technical Specialist Job in Tigard, OR at Apple They must also have excellent customer service skills. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. We are sorry for the inconvenience. With that foundation, your passion and values will drive you forward. Caso continue recebendo esta mensagem, envie um e-mail para Youre knowledgable about Apple products, and you have an aptitude for helping others. You should also manage security functions and oversee the configuring of computer parts. Introduce people to the Apple products that help them do what they love in new ways. Please help us protect Glassdoor by verifying that you're a Apple is a drug-free workplace. Apple Technical Specialist - Part-Time Job in Tigard, OR at Apple Roles include Manager, Senior Manager, Store Leader, and Market Leader. Or you could make that all possible with work in training, communications, or leadership. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. A career with Apple may be closer than you think. Here are three trends influencing how Apple specialists work. Discover even more benefits of doing what you love. excuses voor het ongemak. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. You may be communicating with customers over the phone, in person or through email. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. enva un correo electrnico a They use these skills to identify and resolve issues with software and hardware. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Aydanos a proteger Glassdoor y demustranos que eres una persona real. JP, Instructional DesignerCupertino, U.S. Apple is an equal opportunity employer that is committed to inclusion and diversity. an. real person. Find available Apple Store Support roles With that in mind, Carissa is focused on providing career opportunities for more people than ever. Pro Workflow Video Expert. Roles include Creative, Technical Specialist, and Genius. Giving back is an important part of the Apple community. When a customer needs assistance, you quickly assess their situation. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Nous sommes dsols pour la gne occasionne. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. This requires a lot of testing and coordination between different teams within Apple. Copyright 2023 Apple Inc. All rights reserved. Come to us in your pursuit of success. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Bring your people skills and well help you with the technical skills. Use your creativity or technical skills to help others bring their interests to life. Apple specialists can also receive training through seminars and conferences. om ons te informeren over dit probleem. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. When a customer needs assistance, you quickly assess their situation. Use your own creative talents to inspire customers. Youre supporting people. All our team members get paid sick days, vacation days, and parental leave. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. They will also learn about the computer systems and software they use. Learn more (Opens in a new window) . To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. enviando un correo electrnico a As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. About 57% of technical specialists have a bachelor's degree. United States Department of Labor. Do you love how it feels to help others? We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Ive learned so much by exploring different things with my customers. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. You always meet, and at times exceed, your established performance goals. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. This knowledge can help you answer questions and provide solutions to customer concerns. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Discover even more benefits of doing what you love. Learn about work at Apple We aren't merely creating products. Add to Favourites IN-Technical Specialist. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Ability to consistently deliver great customer experiences no matter what the situation. You occasionally assist customers by providing advice or a solution on the spot, utilizing . If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. los inconvenientes que esto te pueda causar. Regardless of the situation, your communication skills can help you be an effective technician. to let us know you're having trouble. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. What does a Technology Specialist do? Role & Responsibilities Learn more about your EEO rights as an applicant (Opens in a new window) . They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. Apple is a drug-free workplace. Roles include Creative, Technical Specialist, and Genius. When a customer becomes an owner, its the beginning of a relationship. Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? At other times, you refer customers to support team members who get them up and running again. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices.