If neither is checked, the user is configured as a view user. It should be the default "nutanix/4u" but it's not working. Generally, at least 1 (one), but preferably 3 (three) or more reliable off-cluster NTP servers are configured . File Analytics Troubleshooting Guide | Nutanix Community Guest Agent Service is not reachable. Checking the NTP leader on a Nutanix Cluster: We will run the command " allssh ntpq -pn " on any cvm to see time sources for all CVMs and also which cvm is the NTP Leader. Please try again later." Most of the time you only have to restart the Prism Console Services, all you need to do is: Identify who is the Prism Leader in your environment and SSH to it. To configure authentication, go to the Authentication page under Settings in Prism Element or Prism Central. Failed to save File Server. The configuration for each role can be set once for users and once for groups per each domain, so for a single directory you would have at most six role configurations, each with one or more users or groups. Nutanix strongly believes power of the community and joint effort. after that checked if a service does not start or there is any FATAL logs, /home/nutanix/data/logs/magneto.FATAL/pollux.ntnx-10-0-22-199-a-pcvm.nutanix.log.FATAL.20220510-022710.119479, /home/nutanix/data/logs/lazan.FATAL/home/nutanix/data/logs/uhura.FATAL/home/nutanix/data/logs/catalog.FATAL/home/nutanix/data/logs/atlas.FATAL, its look there is many services having problme. Failed to create Kafka Topic. Prism services have not started yet. File Analytics deployment & teardown is done via Prism UI. The AD user provided as input needs to be added in Manage Roles page for the file server as an Admin user with Full Admin Privileges. I was able to login as admin and run the command that @rohan.saksena-55595mentioned earlier and got: The IPADDRESS returned was not the IP I was using to SSH into the system, nor is it the IP of the Prisim login page Ive been using. During troubleshooting of any service, timestamps are used to understand and co-relate root-cause, impact of the problem. NCM Intelligent Operations (formerly Prism Pro/Ultimate). Also, if SSL is enabled on the Active Directory server, make sure that Nutanix has access to that port (open in firewall). Deploy a Prism Central VM - Virtual Ramblings -bash: /home/nutanix/ncc/ncc_completion.bash: Permission denied. Hoping someone can point me in a direction of what to try first. Enter your username or e-mail address. Prep for Success: 50% Off NCA & NCP-MCI Exam Prep. My user can login Prism Central but get error"Server is not reachable. when login Prism Element. Prep for Success: 50% Off NCA & NCP-MCI Exam Prep. Also, ensure that the CVM IP Addresses and the cluster External / Virtual IP Address are whitelisted in your firewall settings to allow traffic. Is this the correct command to add a nameserver: Called support and got an answer right away. We'll send you an e-mail with instructions to reset your password. Most of the time you only have to restart the Prism Console Services, all you need to do is: Note:In the case where the Nutanix Console requires a frequent or continuous restart, consider engaging Nutanix Support athttp://portal.nutanix.com. Authentication will be tested when you attempt to save the configuration,and will fail if there is an error in this authentication test. This is done from Settings Local User Management. This should be changed only for the special use case that Microsoft IIS is using port 80. vCenter Registration done through Prism uses port 443. I emailed them regarding this and Im waiting to hear back. Error creating Partner Server/Notification policy. Reference Link:How to reset the CVM password back to default when user forgot Prism and CVM passwords, However, i recommend to involve support for steps mentioned in above link, Our support contact has expired. Are you able to SSH to Nutanix CVM via User Nutanix Username? Sorry, our virus scanner detected that this file isn't safe to download. Prism central server is not reachable | Nutanix Community Community Nutanix Cloud Manager NCM Intelligent Operations (formerly Prism Pro/Ultimate) Prism central server is not reachable Solved Prism central server is not reachable 11 months ago 5 replies 1045 views Userlevel 1 +1 Abdulrhman Trailblazer 19 replies Hello Steps to change DNS covered later in the document. NGT installation fails with "The system cannot open the file" error. User is not configured or mapped to file server admin role. Im wondering if the article doesnt list ALL the affected versions, just the latest affected version. Failed to add file server record in ElasticSearch index, exception details can be seen in API logs. For more detail on RBAC and role assignment in Prism Central, please see the section Controlling User Access (RBAC) in the Security Guide. NGT Series | Troubleshooting | Nutanix Community I dont know if the Hypervisor is the same as Prism Central or if PC stands for Prism Central. make sure you arent blocking something. We'll send you an e-mail with instructions to reset your password. You can add one or more authentication directories, either Active Directory or OpenLDAP. After you have configured authentication with a directory, it is time to associate users or groups with their needed roles. NCM Intelligent Operations (formerly Prism Pro/Ultimate). Need manual cleanup as mentioned above. Something else is making my server unreachable. Partner Server with same IP already exists. But this time it did not work. I changed the nutanix user password using the process in this link:Recover CVM's nutanix user Password Through the Prism Web Console. I managed to semi-automate the process by extracting all the vm-id's from the VM's I needed to install NGT on then mounted the NGT CD from the CLI using: 'ncli ngt mount vm-id=123456789xyx'. Ensuring CVMs are configured and syncing with a reliable time source: Following ncc (Nutanix Cluster Check utility) checks for any problems with NTP configuration on all the CVMs in a cluster: To List Configured Time Sources from a CVM shell: Check Cluster NTP Status for All Configured CVMs: Detailed Statistics on Local CVM Connection to a Single Remote NTP Server. which to me means when both Admin and Prism Central Admin roles are selected, the local user is able to login. as the support document I linked says, they should be able to login. Users can authenticate through a qualified identify provider when SAML support is enabled for Prism Central. KB-3363 Prism: Troubleshooting LDAP Issues for Prism Log On. One or more services are not running, please check logs for more details. Please try again later The solution is to restart the Prism services on the CVM of the Prism leader. Ensure users with this attribute first login to a domain workstation and change their password prior to accessing Prism Central. Reliable and Accurate Time Sync is mandatory for distributed services to work in a reliable / efficient manner. Accurate time sync becomes a vital requirement for all the different components to work reliably and help keep up system integrity. Resolution : Verify if the NTP servers are configured and reachable from the hypervisor. If the below requirements if the resources are low will get the same issue. Take the putty of any Nutanix controller Virtual Machine, and run the below command. It looks like you have two CVMs down. You may prefer to configure LDAP or LDAPS authentication for PrismElementor Prism Central. We'll send you an e-mail with instructions to reset your password. nutanix@N1NX-192-168-19-87-A-PCVN:- cs2020-09-11 21:16:08 INFO zookeeper_session.py:176 cluster is attempting to connect to Zookeeper2020-09-11 21:16:08 INFO cluster:2722 Executing action status on SVMs 192.168.19.87The state of the cluster: startLockdown node: Disabled, See also :- AHV TO ANY HYPERVISOR MIGRATION. If needed, change DNS server. To eliminate the possibility of an SSL Fallback situation and denied access to Prism Central, disable (uncheck) SSLv2 and SSLv3 in any browser used for access. When accessing the Nutanix Prism Central or Prism Element Web Console, you may see the following error in your browser. Partner server with same IP/hostname already exists on the file server. Redirecting to /bin/systemctl status httpd.service httpd.service Loaded: masked (/dev/null; bad) Active: inactive (dead)nutanix@NTNX-1-A-PCVM:~$nutanix@NTNX-A-PCVM:~$ sudo service httpd startRedirecting to /bin/systemctl start httpd.serviceFailed to start httpd.service: Unit is masked. Identify who is the Prism Leader in your environment and SSH to it. Detailed information on user management is located in the Nutanix Security Guide User Management section. Please try again in a few minutes. For any issues leverage KBs: KB-2066 Unable to Log In to the Prism web console using Group LDAP authentication. Sorry, our virus scanner detected that this file isn't safe to download. We know, something always changes, in my case I updated my browser(Brave)It has always worked before, but it stopped working this morning.I had to clear the browser cache and turn off Shields in the browserTLDR; Check your pop-up blockers, and js settings. NGT installation on Windows server 2008 R2 SP1 VM gives a warning "Hot-fix 2921916 is not installed on your system". How to manually collect logs from each of the components? Please configure name server". While I dont have the version affected which is 2021.x. Epsilon is only down on the 199 CVM I do not think it has to do anything with the issues here! Another note on configuring LDAPS. Sorry, we're still checking this file's contents to make sure it's safe to download. In other words query NTP server application layer. Failed to get list of file servers which are subscribed for analytics. User Creation steps failed after AVM teardown and redeployment. Please try again later, Prism Central login issue. Yes, the command is correct. There is no downtime required to run the script Need to have internet connectivity for port 80 and 443. if port 80 is not open you can download to your local PC " lcm_catolog_cleanup " Copy the content of the script and paste in any CVM bin directory. We'll send you an e-mail with instructions to reset your password. Running the command "curl localhost:2019/prism/leader && echo" returns: {"leader":"10.20.2.121:9080", "is_local":true} That IP and port does not resolve in my browser. Need to check logs for root cause. This means thatthe LDAP servers SSL certificate must include a Subject Alternative Name (SAN) that matches the URL provided during the LDAPS setup. For the full documentation see the section . Continuing on NGT series this post is about troubleshooting. NCM Intelligent Operations (formerly Prism Pro/Ultimate), How to reset the CVM password back to default when user forgot Prism and CVM passwords, Recover CVM's nutanix user Password Through the Prism Web Console, https://portal.nutanix.com/page/documents/kbs/details?targetId=kA032000000TWSQCA4. Cannot connect to File Analytics VM from Prism. If the CVM is overloaded and cant produce the Prism interface you can see this too. The link you provided does not resolve. NGT is failing installation on a user VM/server where a Python environment already exists. Procedure. you can switch user to nutanix su - nutanix and run the command. NTP IP address is reachable (if ping messages fail, validate that ping traffic is enabled by pinging another responsive to ping messages destination). I stumbled upon some documentation from the former employee who had detailed PuTTy instructions to login using a password less key. By default,this often is limited to the IP address of the LDAP server (Active DirectoryDomain Controller). During deployment, one or more services failed to start. No I mean Prism Central ( a separate deployment ), I have three PCVM two of them as shown are in ( Forwarding ) state, nutanix@NTNX-198-A-PCVM:~$ cluster status | grep -v UP2022-05-13 10:24:35,114Z INFO MainThread zookeeper_session.py:190 cluster is attempting to connect to Zookeeper2022-05-13 10:24:35,117Z INFO Dummy-1 zookeeper_session.py:629 ZK session establishment complete, sessionId=0x1804ee89c359f8f, negotiated timeout=20 secs2022-05-13 10:24:35,120Z INFO MainThread cluster:2918 Executing action status on SVMs te of the cluster: startLockdown mode: Disabled, CVM: X.X.X.199 Up Epsilon DOWN []. Also, do nslookuprelease-api.nutanix.com. Click the gear icon in the main menu and then select Authentication in the Settings page.The Authentication Configuration window appears. CVMs (Controller Virtual Machine) that comprise a Nutanix cluster get their time by syncing to a single member which is known as the NTP Leader (Genesis Master). This CVM / Nodewill be responsible for syncing with whatever NTP servers areadded to Prism.