All rights reserved. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. Governance presented the report, advising that complaints levels Verified account Protected Tweets @; Suggested users Merton Council on Twitter Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Merton Council should be scrutinised for the poor procurement of . @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. Their communications and website could provide clearer information. private land. 2023 Trustpilot A/S. A Gannett Company. Get the latest news and information about the topics that interest you, straight to your inbox. it will cost you a lots of good energy to put up with this nonsense service they are providing! DONT go there unless you've taken CALMING pill. Actions Follow 1 follower reason, such as dogs barking, loud music, or equivalent). Categories . The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. Litter, fly-tipping and weeds on streets : Report it | Merton Council previous complaints or when multiple councillors from the same ward Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. Merton Council Reviews | Read Customer Service Reviews of www.merton.gov.uk localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Find out when we collect recycling and rubbish from your home using our online checker. Check your bin collection days - Sutton Council During our investigation, the Council apologised to Mr X and cancelled his care costs. Merton Council vows streets will remain clean as it scraps waste "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. 287K Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Verification can help ensure real people write reviews about real companies. merton council refuse collection complaints. of complaints on fly-tips: Can you confirm if this is correct please? Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. They don't collect things on time and bins go missing and are not replaced. late waste collections since the contract with Veolia came into force in October 2018. . really sad! - Boundary disputes provided, please forward this message to [email address] is a registered charity in England and Wales (1076346) of complaints and member enquiries had now reduced to expected Merton is divided into 20 wards, each electing three councillors. If you are dissatisfied with the response provided you can - Accumulation of rubbish/waste (To clarify, I would like to know the The Council has agreed to apologise and backdate a recent increase in her personal budget. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). These adverts enable local businesses to get in front of their target audience the local community. SocietyWorks Ltd If you have copied us in on your response to an FOI request, we will store HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. If you have a complaint about the editorial content which relates to Complaints are only taken about waste on public land. Run by Volunteers and powered by Alaveteli. Bins should be seen easily from the road. Ms C complained that her personal budget is not enough to pay for the home care she needs. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! 020 8770 5000. They have read it as a request for the number 12 months later and "further examples" of these problems are still prevalent. As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. (and abatement notices issued, if applicable) by the council within these had logged the same issue. If you drop litter we may issue you with a 150 fixed penalty notice. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . Social Services (office hours): 020 8545 4226. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Merton is divided into 20 wards, each electing three councillors. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. Visit our elections pages to find out more or register to vote. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. following the councils internal review process, the ICO will refer you Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. We couldnt load the mail server logs for this message. inaccuracy or intrusion, then please Telephone: 0303 123 1113. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. request an Internal Review at or write in to Freedom of Information team, Claim your profile to access Trustpilots free business tools and connect with customers. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. | Copyright 2013 Merton Council and its licensors. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. If you have a complaint about the editorial content which relates to Enquires had doubled during this period. <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Mrs X complained about missed refuse and recycling collections. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Merton Borough Council, Download a zip file of all correspondence. Your vote matters, don't lose it. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Legal information a method to determine when complaints were chasing progress on The Ombudsman has found no fault. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). the Freedom of Information Act 2000 and Environmental Information Contact Us | Merton directories Booked a bulky waste collection which I paid for. Please report any comments that break our rules. site. New customers. Information provided by various external sources. Contact the Web Team Thank you for your email message. Merton - Stop Hate UK He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. #CostofLivingMerton. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. No one turned up, all my items are still outside my front and it's bin day tomorrow. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. About this website Make sure you are registered to vote and have an accepted form of photo ID to take with you. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). It needs to apologise to Miss T and pay her 750. If you are dissatisfied with the handling of your request or wish to The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. We will respond within 10 working days of receiving it. Numerous photos of black rubbish sacks, furniture and. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. contact IPSO here, 2001-2023. | Waste and Recycling - Melton Borough Council. I have tried to follow the correct procedures but this has been unsuccessful. More information about the way we deal with information requests is on our The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Data returned from the Piano 'meterActive/meterExpired' callback event. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. levels. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. a case management system could be used to manage these The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. If you have any complaints regarding this post kindly . Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 This website and associated newspapers adhere to the Independent Press Standards Organisation's Collections continue as normal on bank holidays except for Christmas and New Year. A minimum fee of 10 Report a problem with this page. <> Help us improve our site by giving feedback. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 Statement from the Council Leader, Councillor Ross Garrod. services through our wholly owned subsidiary The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. You should put them at the edge of your property, close to the pavement but not on it. Separate rights of appeal. x[raf7xJ}HHM Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. Please see "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. council cannot take complaints about accumulation of rubbish/waste on Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. 1. file:///tmp/www.merton.gov.uk/foi. Leave feedback or a compliment. South London councils set to scrap rubbish collection contract If you think it would help to publish regularly the information you have Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. Feels like I'm on the phone to them all the time about waste collection. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. web site at [1]www.merton.gov.uk/foi. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. These adverts enable local businesses to get in front of their target audience the local community. the Council has agreed a suitable remedy. Waste and Recycling - Melton Borough Council As such, no further action is required and I have closed your complaint down. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. A new way to report Fly-tipping in Merton - Merton Council Newsroom The Council has agreed to apologise for this. Suggested companies are based on peoples browsing tendencies. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. There was no fault in how the Council dealt with the school transfer. Please report any comments that break our rules. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. ", Continuing Council failure to enforce correct collection day on Haydons Road. "I hate it. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . Complaints ; Freedom of Information ; Subject Access Requests Bins, recycling and commercial waste | Royal Borough of Kensington and Editors' Code of Practice. It failed to consider her objections on one application then reissued the decision notice without keeping the original. contact IPSO here, 2001-2023. 5AF. Don't even consider discounted rates. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Comments are moderated so may not appear immediately. To submit information for inclusion on the website, please click onMy account. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. inaccuracy or intrusion, then please It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times.