IDHS: ROCS Version 6.14 Download Instructions The IT Service Processing team creates a work log entry including the provided information. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. Subject: Escalation Request - REQ Ticket # Provide the Incident number. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Error IDHS: IES Access and Support Center for External Partners CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Making another contact via the help desk or report a problem could further delay the process. Report a Problem Manage Passwords Request a Service IL ACTS SAP Enterprise Resource Planning - Enterprise Applications IDPH Web Portal - Illinois Users working from home using Citrix should perform regular resets of work PCs. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. Illinois Department of Innovation & Technology Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. TTY Support Line: 866-277-5669 Digital ID registration - Illinois Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. within the next 2 hours. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. Support: Report a Problem. Use this link if you need to manage or reset passwords. Dont forget to mute your connection upon entry to the meeting. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov DoIT Identity Management Accounts Please see the Select option 1 (computer related issue) and then choose option 2 (Digital ID support). The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. For instructions on how to do from remote visit: remote work FAQs. Please turn on JavaScript and try again. Related Resources ATSR Guide Telecom System Specialists 800-323-4769. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Provide justification or business need for the escalation. Staff will respond to service requests during the published Business Hours. If possible, use Chrome rather than Microsoft Edge. State of Illinois Digital ID Login Cyber Best Practices document for more information on this topic. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. IDHS: External Illinois.gov Accounts Please follow the procedures here. Increased phishing alert! IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Read the FAQ. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. Report all suspicious activity to DoIT.Security@illinois.gov. Make the choice to maintain your health today to better enjoy tomorrow. Be sure to explain you are resetting a password for the IDPH Web Portal. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Please keep trying to connect via Citrix, as some users can get through. Instead go to your account on the trusted website to see if your account needs any attention or additional information. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. The ITSD team creates a work log entry including the provided information. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Standard Support Service Hours As always please consult with your doctor before starting any exercise. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. Grace B. Hou, Secretary IDHS Office Locator. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. User ID Revoked. * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip Remember to get some exercise each day. 877-323-5299. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. -Staff will escalate to management as required. Email: DoIT.Helpdesk@illinois.gov. All State of Illinois employees are required to visit the website and take the survey. Find all your public health related information at one secure site. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. IDHS Office Locator. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker After you login with your Digital ID, you will be prompted for your RACF credentials. Please respond by saying, "This is . Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. There are many FREE Apps and online/virtual options available at this time. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. Is a program bug keeping you from being able to accomplish your work? Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. It looks like your browser does not have JavaScript enabled. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Never provide personally identifiable information (pii). State of Illinois Digital ID Login Disability Survey - Welcome - Illinois For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. If they are asking for information from you, be safe and exit the email or text. Phishing attempts are on the rise and one simple click can put the entire organization at risk. http://www.office.com/. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Illinois Department of Innovation & Technology (DoIT) | LinkedIn IDHS Office Locator. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Staff will respond to service requests during the published business hours. Governor Pritzker Ends COVID-19 Public Health Emergency Proclamation Customer Service Center (CSC) - Desktop Services - illinois.gov Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Illinois Adoption Registry. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. Were you able to access something, but now can't? Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. The restart should be done at the end of the work day to allow the PC to restart and update. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. For instructions on how reset your password while working remotely visit: remote work FAQs. Take a walk around the block or walk the stairs in your house. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Who can I contact? May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Also, DoIT FOIA does not answer general questions about DoIT. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Something was working and now isn't? June 5, 2020 both Illinois residents and out-of-state users. Follow the procedures here. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Grace B. Hou, Secretary. Remember not to shut down your PC at the office. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). The resource documents on this page provide information and instructions for employees to establish remote working capabilities. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Remote Work Reminders - Collaboration Tools - illinois.gov Enterprise Desktop Services. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; Please be aware that there are known issues this morning with the Citrix login page. You may have to clear cache/history or reboot the device a few times. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. DoIT Identity Management Accounts Footer. For additional remote access details visit the Remote Work FAQs. Then follow the steps below for the download. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. FOIA Contacts - Illinois May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Chicago: 312-814-DoIT (312-814-3648) If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. DoIT Service Portal | RI Division of IT - Rhode Island Tara.Kessler@illinois.gov. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Users working from home should perform regular resets of work PCs. call in user 1) from joining the meeting. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). More information is posted on the DoIT Remote Work page. No password resets will be conducted over the telephone by DoIT CSC staff. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. State of Illinois - Digital ID - Non-resident menu If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. May 20, 2020Webex is your go to for all Remote Work meeting events. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. LEADS 3.0 - Illinois State Police DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. TTY Support Line: 866-277-5669 Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS The registration process for State of Illinois Digital IDs begins here for all users, Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. The device allows for remote access and does not require any additional configuration. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Many of you are approaching the time to reset your user password. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Recover a Digital ID Did you forget your password? The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. Call the IDPH Helpdesk at (866) 220-5247. For instructions on how to do that while working remotely, visit: remote work FAQs. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. Ordering Information Technology Services - doit.illinois.gov Technician and Administrative accounts should not be registered. Invalid Login ID General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Please turn on JavaScript and try again. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. This needs to be a remote reboot/restart and not a shut down. " " has been revoked. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). This is especially true in our current remote work environment combined with heightened public health alerts. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. We must all do our part to strengthen cybersecurity. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. Many of you are approaching the time to reset your user password. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Report all suspicious activity to DoIT.Security@illinois.gov. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Happy Friday! Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. IDHS: CSA Tracking System