Thriveworks is currently working towards complete Accessibility of this website. Log in to DoNotPay and search for the Manage Subscriptions product. If you prefer not to have that potentially awkward conversation with your therapist, you can choose the second option by terminating all future sessions with them and booking a session with a new therapist exactly the same way you did when you chose your original therapist. I have asked for this information on 3 separate occasions and to this date, no one has given me that information. Furthermore, 80% of respondents said they would likely recommend Thriveworks to a friend. Out-of-pocket costs vary depending on which therapist you see and what kind of treatment you receive, but they start at $99 per session. Another month went by and they contacted us about the incorrect balance and threatened to send it to Collection. A Thriveworks member can easily access therapy without waiting weeks on end to find a therapist, and it affords you the flexibility of signing up for either in-person or virtual sessions. I was also told that I wouldnt get a refund until the other person paid them first. Im not sure if theres a file or profile of my account but if you see what I have attached, that explains the charge from another persons account. You can cancel all future appointments by logging into your patient portal and indicating in the appointment tab that you are canceling services. If you click on links we provide, we may receive compensation. Our survey results indicate a high level of customer satisfaction. I am requesting a full refund that was deducted from my account without my permission. Thriveworks Solutions, LLC | Better Business Bureau Profile I don't even have a death certificate yet let alone proof. I'll note you haven't addressed the constant billing statement emails you've sent me as well. Furthermore, as a disabled person, I couldnt find a therapist familiar with disability much less someone who was also disabled. How to Cancel BT Sport Before You're Charged Again. The late cancellation fee of $135 will only be charged if a client: Doesn't cancel or reschedule with at least a 48-hour notice Doesn't show up for their appointment When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Through our partnership, Sidecar Health members can access all the benefits of Thriveworks without a membership fee. Hello- We are so sorry to hear about this issue. I was told that my insurance covered my appointment and that there was nothing that I owed. Cancel Any Service or Subscription - donotpay.com I cancelled her upcoming appointment over a week before the date of her next appointment. Rep. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We believe this issue to be resolved but encourage the client to reach back out to us at ******************************** if there are any other questions/concerns. The plans it accepts include, but are not limited to: It is important to note, however, that not all Thriveworks providers accept all of the insurance plans that Thriveworks lists. Thriveworks doesnt advertise that they prescribe such substances, but it also doesn't say that it doesn't. Fortunately, you can filter therapists by what insurance plans they accept to help you find a therapist that takes your plan. Im not satisfied for multiple reasons. You will be connected to a dedicated Thriveworks Success Navigator who will help you schedule your appointment as a Sidecar Health member. Every week, after my session I would log on to see if there was any balance and it always reported $0 balance owed. After this we switched from my insurance plan to my husband's. Although there is an app available, you need an access code from your local Thriveworks office to use it, and neither of my therapists even suggested it. I have horrific memories of identifying my baby sister in a morgue. I called twice to confirm that this was accurate prior to continue booking sessions. Hello, We are so sorry to hear that you are still experiencing issues with the portal. If there is any further assistance we can provide, we encourage the client to reach back out to us. We contacted them by email and phone about the issue and asked them to adjust the account balance. When we started the counseling I was told my insurance would be billed. Thriveworks is growing, so we try to make the interview and hiring process as simple as possible. On 2/8 my account was charged a $99 cancellation fee as I was paying for my daughter's counseling sessions so my financial information was on file. Edit: the monthly fee was $39 not anywhere near the amount I was being charged. Hello- We are sincerely sorry for your loss, and we send you and your loved ones our condolences. You can simply use our service to handle all of your subscription management needs. Log in to manage your appointments, join telehealth sessions, and complete paperwork. Thriveworks psychiatry service works much the same way its therapy service does. delivered straight to your inbox. Note that complaint text that is displayed might not represent all complaints filed with BBB. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. We understand and empathize with your situation and how you must have been feeling during that initial conversation with us. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thriveworks Counseling Reviews, Ratings | Counseling & Mental Health Thriveworks has been harassing us via phone, text, and email for 9 months about a billing error that occurred on their end. Hello- We are sorry to hear about this issue! I call over and over, on hold for almost an hour and no answer. See details. After entering your city and state, you are presented with an identical calendar showing the therapists closest to you who accept in-person clients. See details. Without being able to see you, there is only so much the expert can do to help.. **** ******. You're Data Is Shared and SoldNow What. They tried charging me while the card was frozen. When you enter the Thriveworks homepage, you immediately see a button to book a session. (In fact, even some directories, like Mental Health Match, offer matching.). I called and was on hold for 20 minutes. I submitted my insurance documents to the new practice and was told at this new practice that I would have a $40 copay. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. Ninety percent of users rated them as being good, very good, or excellent overall. Customer Reviews are not used in the calculation of BBB Rating. Click on Manage Subscriptions on your account page Click on the Cancel Subscription drop-down from the menu on the following page, and you can select to cancel your subscription If you can't access your account, you'll need to register your account and set up a password first. Thank you, {{form.email}}, for signing up. Part of what makes Thriveworks so flexible as a therapy service is that clients have options of different therapy modes to match their specific needs. Hello- We are sorry to hear about this issue. Seventy-two percent said it was better or much better compared to previously used services. Overall, Thriveworks website is easy to navigate, informative, and helpful, and sixty-eight percent of surveyed users said it was easy or very easy to navigate. We have confirmed that our billing team has attempted to reach out to the client to offer assistance, but they have not heard back at this time. We encourage you to continue to communicate with the billing representative so we can help you resolve this matter in a timely manner. Businesses and Customers should be civil, courteous and polite in their responses to complaints. Indicated amount was correct and I would not be billed for any future visits including copays as my insurance Medicare Advantage plan covered. Our billing team has reached out to the client to confirm that they have a zero balance and that their card has been removed from our system.We believe this issue to be resolved but encourage the client to reach back out of they have any other questions or concerns. I have called Thriveworks 3 times. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you need assistance to cancel a Thriveworks membership, DoNotPay is here to help you navigate the process. How do I cancel my membership? - Thrive Market ******** ******. El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. DoNotPay helps you sue Thriveworks in small claims court with our award-winning service. Regards, If you miss a session or dont cancel within 23.5 hours of your scheduled appointment, you pay a cancellation fee of $99, and your insurance will not be billed. With us, you'll save up to 30%* off on the highest-quality products. When you are able, please send in the certificate we understand this was not feasible at the time, and we could have done better when you were beginning your grief process. Texting a therapist once or twice a day and waiting to receive a response is akin to texting a doctor for medical advice. I then sent a very clear and in depth email listing my concerns with this process and requesting the phone number for the corporate office. This allowed us to directly compare services offered by gathering qualitative and quantitative data about each company and its users experiences. If you have any questions, comments or concerns about this website please send us a message. We believe this issue to be resolved but encourage the client to reach out if we can be of further assistance. Again they said they would adjust the bill. We have confirmed with our billing team that the client does not have any outstanding balance and that they will no longer receive any communications from our team, as their account has been fully closed. If you have any questions, comments or concerns about this website please send us a message. They also wont speak to me about the other persons account for privacy purposes. U Penn. Was told my insurance was full coverage but needed a card on file for that monthly subscription. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We're here to help! DoNotPay's service has been recognized by the American Bar Association, and we are proud recipients of the Louis M. Brown Award for Legal Access. I told them that at this point, I am considering canceling all of my services and filing a BBB. However, it is important to note that more serious mental health concerns (such as suicidality and psychosis) are not effectively addressed with an online therapy service, she explains, as those issues generally require a higher level of care and more frequent sessions than other diagnoses.. Below is a summary of the action we have taken in regards to this complaint. (According to Brightside, there is up to a 60% better chance of recovery with both medication and therapy.) Enrollment fees. You can cancel a session up to 23.5 hours beforehand, but like most counseling practices, if you don't show or fail to cancel in time, you will be charged. They lied initially, essentially tricked me into giving them my credit card number and now are harassing me and continuing to attempt to make unauthorized charges on my credit card. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They also offer flexible cancellation policies. There are two ways to do this. We are tired of this company harassing us for money we do not owe. We encourage the client to continue to communicate with our billing team in order to resolve any further questions or concerns as quickly as possible. DoNotPay will notify you once the service has been canceled. Thriveworks also collects your credit card information at signup, but your therapist will also have to collect your card information at the end of the session in order to receive payment. How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, To chat with Thriveworks, look for the small Chat icon in the bottom right-hand corner of your screen. We have helped over 300,000 people with their problems. which were $130 after insurance, I called on 4/13/22 to cancel my membership and told them to take my credit card information off . The charges have been appropriately refunded and the complaint is resolved. have had. Thriveworks is an online therapy company that was founded in 2008 by licensed therapist Dr. AJ Centore, one of the co-authors of Leaving Depression Behind: An Interactive, Choose Your Path Book. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any other questions or concerns. They asked us to also send an email which we did. Their billing department transferred me in circles and then hung up on me. I did not authorize the charge. I want to speak with the individual who creates and has responsibility for initiating or changing these billing processes not some individual who does the general billing. These included questions about my childhood, my current substance use, and if I had ever been to therapy before. With no outstanding debt, I cannot even use the portal to pay this purported debt as they advertise I would be able to do. Simone is the health editorial director for performance marketing at Verywell. We can handle everything from diaper services to gym memberships, to gaming or music services. - removed $149 from checking account when not authorized to do so. They will ask you the name of your therapist and if they can do anything to keep you in therapy - if you answer no, then that's that. We can also help you with: Whatever your issue or concern, DoNotPay is here to help! They wanted to speak with her. Hello- We are so sorry to hear about this issue. By El Wilson March 15 2023 I have a pending charge from PROPAY THRIVEWORKS for $409.24. I was told it my insurance covered my appointment. If you need to change therapists for any reason, you can do so at Thriveworks. 172 complaints closed in the last 12 months. If you have questions about your membership or are having trouble canceling your membership, you may need to contact Thriveworks differently and speak to someone else. And while you cant message your provider like you can with some other services, you can email and call them. Today, after not using their service for 8 months, they took $396 out of my bank account. As a matter of policy, BBB does not endorse any product, service or business.