I called AXS and waited on the phone for a long time - put on hold, etc. It is very important to notify the service about the changes when changing the details. His attitude and competence is a credit to AXS tickets - twice now in the past six months he has gone up and beyond sorting out tickets for two concerts at this summer's BST Hyde Park festival for myself and my partner. Youll be able to transfer money to your bank from your account on AXS.com. This is a steadfast policy and we allow for no exceptions. The company has a special department in which people work who are engaged in various checks and protection of the service from fraudulent actions.
My event was cancelled. How can I get a refund? - AXS Help Center Despite me sending Paypal and bank statements to prove I have not received funds they are still withholding my money and have now just stopped responding to me. Despite this, in the reviews, you can still find comments from which users are dissatisfied with the work of the company. Five star +!! Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. more of the story, Rolling Stones postponing tour including May 16 Minneapolis concert, Twin Cities concerts: postponements, makeup dates and cancellations, The last concert (for now) in Twin Cities was an uplifting evening at Crooners, All Minnesotans 16 and up to be eligible for vaccine on Tuesday, US Internet, Comcast make free Wi-Fi available. There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time.
These policies will be outlined on the event page on our website and communicated to ticket holders via email prior to the show. We are estimating two-four weeks for items to become in-stock, and well ship complete orders as soon as possible. She resolved the issue so quickly and was very kind and polite! Alternatively, if your show is at a Live Nation venue (list below) you will have 30 days to opt in to receiving a 150% credit to use towards buying future tickets." - LiveNation [deleted] 3 yr. ago bterps 3 yr. ago Without registration, you will not be able to make a deal. Sports tickets: For now, teams such as the Timberwolves, Wild and Twins are listing their games as postponed, not canceled, so no refunds are being automatically given yet. For instance, if you bought $250 in tickets, youll get an extra $50 toward the next big show. Upon receipt, we will ship out a replacement item if available. BBB Business Profiles are subject to change at any time. Customer Reviews are not used in the calculation of BBB Rating. The buyer can cancel the transaction only under extraordinary circumstances. Refunds will be available for performances that are already canceled, such as the Guthries Twelfth Nights dates this month.
PSA: Be careful using AXS when purchasing your tickets The St. Paul native authored the book "First Avenue: Minnesota's Mainroom" and previously worked as a music critic at the Austin American-Statesman in Texas. Open the App and sign in to see your tickets. I asked for a refund. There are many such claims not only about this service. After selecting the country and region, you will need to fill in the necessary fields, which you will write the details of the order in question. AXS Mobile ID allows for convenience, flexibility, and security. That is, having this information, it will be easier for the service to offer the user those concerts that may interest him. How do I get a refund for classic hard stock tickets? For more information, please see our
Ticket refunds: Rules and one surprising tip for postponed concerts and Limited seating is available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club. Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. I was sent a letter to contact customer service to receive a full refund. THE DEPOT: Located next door to the 7th St Entry. Here are general guidelines and a few tips on how to handle tickets for sidelined performances. If you have a mobile ticket it can not be transferred even if the person you brought it for died. If such an unpleasant situation has occurred, then you should not immediately panic, just contact the support service, which will solve the VSN in the shortest possible time. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Thankyou!!
Official Tickets and Your Source for Live Entertainment | AXS.com Unfortunately, no. After that, the tickets will be theirs to use with the AXS app. We are shipping items weekly, but there is a delay due to the current circumstances. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. The site owner may have set restrictions that prevent you from accessing the site. Its a freaking joke. Theyll also need to get the AXS app. If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift!
Had anyone received their refunds for cancelled shows? Concert tickets only usable with a mobile app.Update: an expected rubbish reply from AXS. On the Review page, click the List Tickets button to finish. They have almost 400 of my money and seem intent on keeping it and making it impossible for me to get back. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. We may update policies on a show-by-show basis per artist or band request. The service guarantees that everything takes place exclusively within the framework of the law. Agoda customers are outraged that the fees are increasing in price. Online store sales are final. If your friend already has an AXS account, the tickets will be transferred instantaneously. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We're flying from our home in the USA tomorrow, have not received event tickets yet, and wondering how we will print e-tickets while travelling. The Palace Theatre has a General Admission Standing Room Only floor there are no seats in this section. The management is doing everything possible to focus on the efficiency of cooperation with customers and quick response to different situations. If these dates are postponed or canceled, the same rules will apply for refunds as listed above. As mentioned earlier, the number of fees varies greatly, on average it can be from 20 percent of the ticket price. Upon receipt, we will ship out a replacement item if available. After logging back into the site afterwards, all price point tickets were still available and we were able to purchase the lesser priced tickets that we wanted. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). His response was so quick and clear and he went on to respond to all of my queries in the same day. . All done In a stellar, professional and swift nature. Many buyers were dissatisfied, many did not want to wait in line for a refund, demanded the return of funds immediately. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. You + a guest can enjoy free admission to any show at First Avenue, 7th St Entry, Turf Club, or Fine Line taking place on your actual birthdate (valid legal ID required; private events excluded). On the AEG-owned AXS' website, though, a Help Center page states that "if your . You can try contacting them if you have any questions." Crappy buisness practice!!! The client should not be afraid that the server will monitor all his actions using a Facebook account. Such speculations are severely suppressed by the service.
Mobility - AStA der Universitt des Saarlandes C2C have a non-return policy and non-resale policy until 2 weeks before this event - causing us huge financial strain. Click here. Everything is confirmed by the corresponding warranty. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. Official Tickets and Your Source for Live Entertainment | AXS.com StubHub and several more of these sites are also currently offering fans 120% credit toward future purchases instead of refunds for canceled shows. Order number 1030213001. Unfortunately, no. For instance, tickets to Rage Against the Machines quickly sold-out May 11-12 gigs at Target Center will likely be just as hard to come by when the band reschedules them, as it pledged it will. The person identifyed as Ken was absolutely fantastic, very fast and clear understanding of issues, with little info took the time to source and fix a problem. Many customers like how the service staff solves their problems: quickly and politely. This cost is called fees and it is at the expense of these fees that the management provides technical support for the service. Thanks for signing up for the event guide! If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item.
Now they're assuming everyone has a friend to go to a gig with as well as a smartphone and data connection.I actually prefer paper tickets as well, as it's not a technology that can go wrong, and they're a nice memento. AXS - Official Tickets and Your Source for Live Entertainment Terrible customer service. First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. At this time, we only exchange items if they are damaged. If available, youll see the option to get tickets with AXS Official Resale on the event page. When its time for the event, they can open the app to show their tickets on their phone. I updated my Paypal details as requested and have still not received payments although they are claiming they paid into Paypal on the 31st March. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Scan this QR code to download the app now. For information and tips, please visit: If you have problems and need any assistance, there are many counselling centres available to you. AXS today is one of the most urgent online platforms for selling tickets to entertainment and sports events. If you cannot get this app, you can go to your AXS Account on a desktop computer and transfer your tickets to a friend with a smartphone and enter with them at the event. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. Yes, the tickets are legit. Check this box to Sign in, How to buy cheap NBA tickets with no service fee, How to buy cheap NFL tickets without a service fee, How to buy cheap NHL tickets with no service fees, How to buy cheap sports tickets without fees, The service support service is recognized as one of the best and operational, Very flexible system of work and cooperation with clients, Active work to prevent the sale of counterfeit tickets, Sometimes there are problems with ticket delivery. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 4 mins (3m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 10:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! We really need our e-ticket email now. Of course, we do not have the name of the person who transferred the tickets to us. Cases of fraud when working with this service occur very rarely. Sobald Sie das Video abspielen, entsteht eine Verbindung zu Google mit der Akzeptanz der Google-Datenschutzerklrung. Otherwise, you have until your friend creates an account to cancel the transfer. AXS does not set ticket prices, determine seating locations, or control the release of ticket inventory -- such decisions are controlled by AXS' clients. Please provide your verification details which will be used for claim procedure. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Firstly, the service charges a service fee. smiller501 Forumite. Bought tickets for a group? It is obviously not possible to call and actually speak to anyone, the chat was unhelpful and just left during the "conversation" before I could respond pointing out that his information was incorrect. Arzelia was very quick with her responses and incredibly helpful. Bus and Saarbahn.
If you need medical seating, another entry in this section provides instructions. All venues owned and operated by First Avenue are wheelchair accessible. bridgewater high school field hockey; monarchy and dictatorship similarities and differences You can find a free testing location near you HERE. Tables located on the balcony level at First Avenue are reserved forFirst Avenue Membersand guests of the club. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Show the ticket in the App at the entrance and get them scanned to enter. So I guess I'll be leaving one devastated child at home. This policy may change depending on the performer or at the discretion of management. Check our Venue Tours page for information regarding future availability. Two online options for tickets provided with one of these with a higher price for seats nearer the stage. Advantages. When selected the higher price, was told this was no longer available. Its about unification with the Veritix paperless ticket system. Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Still no refund. Children under the age of six can travel for free. Depending on the venue, our ADA policy differs. Gatian at AXS ticketing queries has been amazing! Horrible customer service, hope their business shuts down before they STEAL more money from people. Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Such precedents occur very rarely and if they do, they will happen for reasons of delivery service problems. Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. If a show has been rescheduled, and you cannot make the new date, you have 30 days from being notified to request a refund from AXS (via. All rights reserved. How can we possibly contact them with a question? Best, The AXS Team. Its up to you! if problems" but provides only a "no reply" email address as far as I can tell. Age limitations are determined by a variety of factors, but are usually decided by the performers management. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID, or digital immunization records such as Docket or Clear. Always check the event page on our calendar for full details. Told we would hear back 48 hours, 72 hours never hear a thing ! Independently of the personnal use they do of the Semesterticket, all students pay the same amount for it, and have the same claim of fullfilment of the prestation. . Similar experience to many others, I sold tickets through AXS waited until 10 days after the concert as advised - 10 days later still no payment, contacted them via live chat and advised payments go in the Friday after the 10 days and guess what still no payment. On weekends and on public holidays the ticket is valid from midnight. . This fee helps the company to cover the costs associated with the support of the service itself, technical and other details. x. All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery. You can also write your message as follows: If you prefer to send an email to the support service, then first you will be asked to choose a country, since the service branches are located in different countries. Jumping through all of their ridiculous and unhelpful hoops ended up a waste of time and feeling absolutely robbed. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. This is the best and only verified marketplace where fans can connect to buy and sell tickets. Find out how we combat fake reviews. I was a little slow to do it so the passes had all sold out. If youre still looking for tickets, you can check the AXS Official Resale page. If you placed an order and you see it listed as complete in our system, that means were aware of the order, but it does not mean the order has shipped. Need to find a different location? During the period of lockdowns and mass cancellation of concerts, AXS also faced several problems. We also ensure all reviews are published without moderation. Click the Transfer button next to the event in your AXS account. The Loge and Balcony sections at the Palace contain fully reserved seating. BBB Business Profiles generally cover a three-year reporting period. International credit cards cant be used to purchase resale tickets. Visitmembership.first-avenue.comto purchase or learn more. The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies. Footer.languageSelector.ja-jp.region A ticket is required for all persons 2 years of age or older. The service is very convenient to work with, but sometimes you can see already sold tickets in stock. At SaarVV you can find information about public transportation across the entire state of Saarland: If your children attend school, you may apply for bus or tram tickets for them at the Job Centre. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. The information that the site sells illegal tickets has no basis. The companys employees prefer not to disclose details of exactly how they do it. We cant even do that.
E-mail address is required to create an account. As a rule, the client contacts the support service and explains his situation, but in 90 percent of cases, the refund request is rejected if the client requests a refund for reasons unrelated to the cancellation of the concert. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item. They never responded to any of my requests. At the same time, a special function has been created for buyers with the help of which they can book a certain number of tickets for acquaintances. If you do not currently have an AXS account you will be instructed to create one during your purchase. In the unlikely event you received the wrong item, pleasecontact us at info@first-avenue.com with the following information to ensure that we can get this resolved for you quickly & efficiently: Once weve received the above info, our merch team will get this sorted for you as soon as possible. International Association of Better Business Bureaus. Im very grateful that within 24 hours I was notified that a pass had become available & was sent an email with the confirmation details. We often link to other websites, but we can't be responsible for their content. Weekly and monthly tickets are available at Saarbahn ticket shops/customer service centres. Postponed shows that are trying to reschedule, such as the Ordways The Color Purple, will provide seats to ticket holders for the makeup dates. The tickets will be delivered to the buyer automatically. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.114 Safari/537.36 Edg/103.0.1264.49. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. As a matter of policy, BBB does not endorse any product, service or business. All bags may be checked for free, except at the Palace Theatre where bag check is $5 and mandatory for all large bags and backpacks, and at The Fitzgerald Theater, which does not have a coat check. Lack motivation? AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. The tickets I have are not real tickets, cant sell them cant use them. The companys executives declare that they are supporters of a transparent system of fees.
AXS - Official Tickets and Your Source for Live Entertainment Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! If you see a Sell button next to your tickets in your account, you can sell them! I purchased Ed Sheeran tickers back in March and could no longer attend so went with the option to resell using the AXS site. I wasnt able to get a ticket legitimately, but scalpers are allowed to scoop up the tickets and make a ton of money. Theater productions: Ticket refunds for Guthrie, Ordway and other theatrical productions are generally operating the same as concerts. I am now discussing this matter with trading standards. Get the inside track as a First Avenue Member. Free Delivery! ******* will also be getting a complaint. You will receive an email once your order has shipped. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Or consider buying gift cards or merchandise such as T-shirts from these venues and artists websites as another means to support them. This business is in an industry that may require professional licensing, bonding or registration. Datenschutzerklrung. The company earns money by including the service price in the price of tickets sold. 2-4, customer service in Arabic is available between the hours of 9.00am and 5.45pm. Klicka hr fr att kontakta oss. Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). For tickets bought in person with cash or debit card, refunds must be sought . For other states, find Immunization Information Systems contact information HERE. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. First comes the toilet paper, food and other essentials. Today AXS is one of the companies that have the highest protection against fraud. Due to the concert finishing the ticket was removed from the App and I had no order number to prove I bought a ticket which is where Richard saved the day! Poor experience - recommend you do not purchase through them and go to a reputable partner.1021593819 here is the order number. First Avenue and all of our venues are following guidance from state & local officials as well as the CDC regarding COVID safety. Thanks to this technology, the platform sells tickets either under its trademark or other well-known trademarks. March 17, 2020 - 12:37 PM. Stop the bots! I found it astounding considering the size of the event & how many people they must be dealing with. Verification can help ensure real people write reviews about real companies. Montag - Mittwoch, Freitag As a reminder, please check individual concert and event pages for specific details, as some artists may have different requirements than our general venue policies. When an option then appeared to pick best available ticket, we selected this for the same higher price. Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015.