I get message that an email has been sent with new password. The mobile app is complimentary and is available in English, French and Spanish (displayed in the language of your device). And I wasn't sure what you were asking. Got to the submit stage. ArriveCAN supports English, French and Spanish (displayed in the language of your device). How do I resolve this problem. Fornunately we had a border agent with an abundance of common sense, and, as well, we had our printed copies of vaccination records, so we were passed without incident. Let me know The joke is people that don't think through consequences. We dont need to go to Canada. For general inquiries, basic troubleshooting and navigational support, travellers can call (from 7 a.m. to 8 p.m. The only hitch for cruisers who first need to enter Canada before boarding, is that the pre embarkation travel plan can only be submitted AFTER entering Canada. I could be wrong but I believe your second entry is if your pre cruise trip is longer than 72 hours. All went ok till the very end, it advised me that my application was refused, no explanation. On your device, goto "Settings" click "Apps" select "ArriveCAN app" click "Storage" click "Clear Data" option. App will not progress beyond contact details entry. Hi! When i get to arrival date i get 2 options 2025 or 2026 i am arriving Vancouver by cruse ship on the 18 may 2023 and departing on the 22 May 2023 by air. Many of us have questioned the logic of this requirement. You can provide information for up to 8 travellers, including yourself, in a single submission. No email. Maybe they should adopt the system that the Puerto Vallarta had for many years, push the big red button, red light comes on too bad you get the full inspection, green light, off you go have a nice vacation. Please help! Nothing happened. It comes up with a red asterisk indicating a required field. I was just on a Canada/Greenland cruise. Announcing Our 2023 Cruisers' Choice Award Winners! my internet connection with smartphone is fine, I filled all details but error code PQ-400 appeared saying "Please ensure you are connected to the internet and try again" when I finally submit. Can submit final form, Ned to change my password and have not received code after asking for resend at least dozen times. Not travelling until 28 January 2023 so not urgent. Submission failed. And did you used to have a Beeker (muppet) picture? Please help. quarantine/isolation requirements will end for all travellers entering Canada I supplied all of this in the application. I have created an account for ArriveCAN but forgot my password. Having to make the submission prior to boarding actually makes things easier for cruise passengers. check my e-mail/password. For what ever reason in May we kept getting locked out. We planned to leave on 8/31 but it's not looking good at all. That's only part of the story. The border patrol personal could not figure it out as well. Our structure is explained in more detail on our Legal Information page. I would really like to go and visit my brother in Vancouver Canada. Some are saying that its a requirement by Royal Caribbean based on this: . There is also an online version of ArriveCAN available here. It's a joke. After downloading vaccine info..saves info to 80%, and then freezes.tried 3 times same result. Just frozen. I'm not clear on this itinerary. Zero luck getting logged in through the App or the website. Thanks - When submitting my completed form in ArriveCAN Submission Failed I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. And then a screen says that I am not elgible to enter Canada. I am keep getting a porque 503 error, and internet work just fine. Then it tls me to wait 12 seconds or 46 seconds & it times me out. About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including That's all they seem to be interested in anyway, instead of having to perform this elaborate waltz with ambiguous forms? Typical incompetence. Trying to add a traveler and it will load up til 46% consistently, then stops, - Need more instruction around the Add traveler feature, - Could help grouping land border crossings per province, - Border websites must act updated 24/7 on how you need requirements to cross the border, - App only recognizes dates in the future, not in the past, - Forget password option produces a popup that blocks the text field, so you are stuck. Rachel. It is called traceability. Yes, you will need a new ArriveCAN submission before boarding. I didnt receive second one for my husband but his info is uploaded and is listed in travelers in my ap. OjisanSeiuchi 1 yr. ago Technical Issue With ArriveCan APP? How To Get Support Full Details Thanks/Gran. In June, the government announced an additional feature ofthe app that would allow passengers to fill out aCanada Border Services Agency declaration form ahead of their arrival at customs. Starting an international cruise in Canada or arriving by cruis, e from another countryCruises that are staying in Canadian waters or not returning to Canada. This story has been updated from an earlier version that erroneously stated the government announced the addition of a CBSA declaration form in the ArriveCAN app in August. BTW we are all triple vaccinated and no symptoms. Says I have email account,I don't, ask for code to change password I don't have, says code sent to my email, it is not, have reservation for 2 days hotel and expensive tours and not a way to get into Canada. I'm trying to submit but it's not working. The agent and I attemped to complete the arrice can app. Do not understand why. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had many issues getting my husbands information to download. I entered the wrong email address how to do I change my email address in my profile, thank you. However I am getting code pf 400. I put in the wrong e-mail address and she can't receive the verification code on her iphone. Anyone having the same problem ??????? The IOS app requested the date and time of my flight's arrival in Vancouver. The date was no problem but whenever I tried to imput the time, by scrolling the available times, it jumped to a diferent time. Unable to submit final form and stalls. How are you entering into Canada: Entry by marine. I completed Arrive Can yesterday and was supposed to go home by 1:00 pm. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Ive been pretty accepting of all the Covid protocols and travel hurdles but the Canadian Ministry of health have seriously lost their minds. Hello Sir/Madam, I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. I correctly entered my email and password but App ArriveCan notified wrong sign in info or device not connected to internet. The work-around was to use the web version of ArriveCAN. ArriveCAN on the App Store For me I forgot to select country which I got my second dose vaccine. I tried to set up an ARRIVECAN account for a friend who is going to Canada on Monday, 8/16/2021. Book your flight & hope that all goes well, app does not crash, WiFi in airport is working, phone doesnt do something unexpected, no thanks! Many thanks. You must send the receipt to the traveler to show to the Canada border services officer upon arrival to Canada. I have shown how to get the technical support and help in case you get any issue using this. Thanks in advance. . Only thing that worked was doing this on a different phone WITH A UK SIM, rather than a Canadian Sim, When asked to select time of arrival it would not let me do this and kept selecting a different time. App won't accept my arrival date of Sept. 17th -- greyed out, App stuck at 80% saved . Krista Schofer By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. All to no avail. As I age, things are not so clear, but do not want to break rules and be fined, and there is a lot of good advice given here. Why can't travellers just carry their vaccine passport? Wont be able to submit and freeze at Please wait while your ArriveCan is submitted at 0%. It kept showing a PF 400 error code. What are my next steps. If youre flying in to join a cruise immediately, enter the address of your terminal. You will require one for the Seward to Vancouver trip. No problem. useless to keep this, I agree, but we do what we are told is required. I completed our info today. Travellers wouldupload their contact information, travel information and a quarantine plan. But that is what apparently RCC is telling their passengers. Bottom border line of page just blinks at a rapid pace. This was a very frustrating process. My status is also ok if I use my wifes app as an additional passenger . 200 June 10, 2012; Burbank, CA-USA #11 Share . Have entered all my information in ArriveCan app. Cookie Notice I uploaded a 2nd photo of my vaccination card showing 4 Pzier vaccinations. Darren Major is a senior writer for CBC's Parliamentary Bureau. How do i proceed? No matter how hard I tried was unable to give correct time of arrival by plane, will this be a problem as I have completed the form with this time error. Got as far with the Arrive Can Ap as to submit but when I clicked on submit & the next page appeared with a circle saying 0% & please wait while your Arrive Can form is submitted & nothing more happened. How to use ArriveCAN to Enter Canada | Arrive Am travelling very soon. Traveling on the 2nd August what can I do? Im trying to create an ArriveCAN account using my enhanced drivers license from the State of Michigan. We disembarked in Seattle. Whats ArriveCAN no longer collects information on behalf of My details are on the account but I have no receipt. PDF Key Messages ArriveCAN Phase 4: New Travel Requirements Have been trying since yesterday. after completing all details, the screen hangs with comment "please wait while your Arrive Can form is submitted". "please wait while your ArriveCAN form is submitted". Can I cross or get arrivecan a different way ? I have been unable to submit as it fails Code 400. ArriveCAN app not working? crashes or has problems? | 2023 Solutions Open the app store on your device and check if an update is available. still no email. Box 500 Station A Toronto, ON Canada, M5W 1E6. We were there for a family get together for a few hours then returned to Vermont. Help please. Presumably SeaSickCecil is NOT a Canadian citizen. Do we both use the same scan which I received. Canadian travellers are walking through the doors at the Calais Free Library in a tough spot, looking for help navigating the ArriveCAN app required to return across the border without self-isolating. and our Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Have been trying all day. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify. I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". Date and time of submission (UTC): Sat Jul 02 01:09:36 UTC . How to Use ArriveCAN for Fully Vaccinated Cruise Ship Passengers - Seabourn But is now frozen in an unending loop for over an hour. You can also view your E-Receipt in the ArriveCAN mobile app or by signing in online." The customs declaration is likewise Your Canada Border Services Agency Declaration details. Has added so much stress to my life. I wonder which one that was? It didnt ask me for a disembarkation port. "Please wait while your ArriveCAN form is submitted 0%". "I'm sure the government would do everything it can to protect the data [the app collects]," he said. I appreciate all your help, you've already helped me so much and you don't even know it. Especially since you wanted the results before boarding time. Well be doing those Saturday morning with telehealth monitoring. Antigen test needed within 2 days for cruise, but not for train or flight? Can you help? Do I submit my info within 72 hours of boarding in Vancouver, on May 11,or within 72 hours of disembarking on 25. Kristine D'Arbelles,a spokesperson for the Canadian Automobile Association (CAA), a non-profit travel agency, said she has heard from a number of travellers who have complained about using the app. Could you give imformation. For some reason my iPad did not record my password the first time I set up the ArriveCan app. Canadian immigration update: New stand-alone Federal Pathway under Economic Mobility Pathways Pilot commencing in the summer, Canadian immigration update: Expansion of the ability of family to work in Canada, Dual tax residency in a post-pandemic world, online version of ArriveCAN available here. WE ARE HAVING ISSUES SUBMITTING OUR DETAILS VIA THE ARRIVECAN APP. We had to do the ArriveCan to get back into Canada!!! ArriveCAN I get an error message PQ - 503 transmission failed not connected to internet. Telling us that we should quarantine for 14 days when all of us are fully vaccinated. I had recieved a code to be shown at boarder security but once completed everything. Merely entering the country with a passport provides the government with tracking data. But read latest 72 hours. The first part is for everyone coming into Canada by car, train, or plane. Any assistance would be appreciated. I have trouble submitting the form (code 5 - 503). Silly. Ernest Mayer, error pf-200 although my internet is fine. I am using an iPhone XR with IOS version 15.5. Your Friday flight into Vancouver is your first entry into Canada, so that is your first ArriveCAN QR code. I submitted all the info for the Covid vaccinations that I received . Well be doing those Saturday morning with telehealth monitoring. I keep getting a error code 5-503 even if on Wifi or 5G. Sorry, I realize I could have been clearer. We did ArriveCan before leaving home. PM agrees to lift pandemic border measures, source says, Poilievre's rise leading to talk of easing border restrictions, Tory MPs say, The end of random border testing can't come soon enough for many travellers, Meet the librarian in rural Vermont helping stranded travellers with the ArriveCAN app, calling on the federal government to end the ArriveCANapp, glitch in the app incorrectly told travellers to quarantine, promised to scrap the app entirely during his victory speech, Conservative MPsargued Poilievre'sgrowing popularity, CBC's Journalistic Standards and Practices. Arrive Can - Canadian Cruisers - Cruise Critic Community ArriveCAN is crashing. The app is frozen. Have tried repeatedly to get a change password code to get into my account. Individuals who are not capable of accessing the ArriveCAN app are still subject to the requirements, and can access ArriveCAN through a toll-free number, 1-833-641-0343. and (Code 5 - 503) on different devices. I was not feeling well so I stayed another day, now it won't let me log in to complete the ArriveCan as I am able to go home today. So I can't click "forgot password" or anything else to get out of password hell. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Cannot enter new password. Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that youve been randomly selected for a mandatory arrival test. nini, September 10, 2022 in Princess Cruises. . Updated August 13, 2022 2:13 pm. ArriveCAN no longer collects information on behalf Watch this full and let me know what you think about it Updated Disclaimer: All videos are my personal views and opinion, they should NOT be considered as legal advice. Again, got ArriveCAN "Mobile Data" "Allow Background Data Usage". Please wait. After I press create account. It doesnt matter if I start with an alpha or numeric character; I get the error as soon as the first character is entered. This is my understanding. if yes how can i do itbecause i already did whole app,only time of arrival is wrong. I DO NOT RECEIVE A CODE TO ALLOW CHANGE OF MY PASSWORD. You do not require an ArriveCAN submission for the Vancouver to Seward because you are not entering Canada. Tried to reset password again several times. The covid assessment wont come up on my app when I press it. Stuck at final step of submit. Update ArriveCAN to the latest version on PlayStore. We have completed all the details but when i try to submit it, i get a failure of PF - 400 after 16%. Just horrible and so unnecessary. Trying to create an account for 2 days. Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. The current version of the app allows you to select marine ports of entry, but when you go to enter your marine trip details, you can enter Canada as your "Country of original departure", but then the only option is for "Port of Entry: This is the first port of arrival in Canada". The crew helped us fill out our ArriveCan the second time. ArriveCAN - Canadian Employment & Labour Law Stuck at 0% and Please wait this is twice. Mandatory random testing is part of the Government of Canada surveillance program to track the importation of COVID-19 virus into Canada, and identify new variants of concern. WE HAVE COMPLETED ALL THE DETAILS BUT WHEN WE TRY TO SUBMIT IT, WE GET A FAILURE CODE OF PQ - 400. I am arriving in Montreal. I spent a few hours this morning on the phone trying to get help, ArriveCan Information Line staff walked me through the steps literally on my computer. How to use ArriveCAN ArriveCAN is available as a mobile app on the Apple App Store and Google Play Store. Returned saying check my email. Having to make the submission prior to boarding actually makes things easier for cruise passengers. The submission made for boarding is used. John Schneider from Cambridge, Ont. Showing proof of vaccination to a CBSA agent would dramatically reduce clearance rates. Thanks & Regards. Contact ArriveCAN Customer Service/Support - JustUseApp abby1257, April 29, 2022 in Canadian Cruisers. Why I am being told to stay under quarantine. The purpose of mandatory disclosure through the ArriveCAN app is to enable CBSA and health officials to more effectively track individuals entering Canada that may have been exposed to COVID-19 or who are subject to the Order in Council: Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation) (the "Isolation Order"). First time using the app, arriving tomorrow. 1:56 Frustrated Regina travellers searching for answers with ArriveCAN app. I have been trying to use the ArriveCAN app on my phone. I have a account using this mail from my travel to canada last year, but the password is not working anymore, and when i try to reset the password, the app tells me it is sending a code to my mail but i don't receive any mail. tried four times, but i receive nothing. Please advise. I think it's up to each one of us to personally take responsibility for information.". We went to Buffalo last weekend for about 3 hours. "For those people who are comfortable and have found a way to use it, then maybe they can be in a separate [customs] line," she said. Sounds like @Bobbiegentryhas a completely different take on it. You need to complete ArriveCan within 72 hours before boarding any ship which will enter or disembark at a Canadian port. It is currently available to international air travellers who enter Canada at selected airports. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. After filling out my details there and receiving my QR code, the same QR code was available within the app on my iPhone as well. Here are my conclusions: 1. Date is setted right so what i can do to change it..time is now 09.05 even i get to Montreal 2.9.2022 23.05. i have all info about flights and covid proofs in the app. To resolve ArriveCAN network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". lol. The internet connection is fine, and everything else is working well. I am keep getting a porque 503 error, and internet work just fine. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you dont Nothing received. Appleton said, adding that he'd rather use his Nexus pass. For me, the app was a complete non-starter. Follow the ArriveCAN iOS app troubleshooting guide Here . I have all the required documentation, passport, Vaccine documents, etc. They did not tell me when it might be fixed. Nothing on my emails. We have had all of shots and are healthly .The arrivecan app. In the event of a system outage where ArriveCAN becomes unavailable, individuals entering Canada will be allowed to fill out a paper version of the form when they arrive. Those unable to use the application on their phones would have to use thewebsite version. I am supposed to go to Canada on Thursday, August 26. I have rebooted & tried many times in last 2 days but no email has arrived . Try to hit submit button and it gives PF - 400 code. Thanks. How do I correct this? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Discover which options are the fastest to get your customer service issues resolved.. Every sister's fantasy, deleting her brother and redoing him! Without responding to this question with a Canadian port I can't progress. Travellerswho are staying within Canada throughout their entire journey orwho are leaving Canada and not returning dont have to complete ArriveCAN. That goes forever. No other Canadian ports.seems like many do not know what is needed. The ArriveCan website wasnt as clear as you are and so Im happy to have it spelled out. To report after entry and complete COVID-19 symptom self-assessments (unless exempt from the 14-day self-quarantine requirement ). Robert. Just posted above. 19952023, The Independent Traveler, Inc. SECOND ArriveCAN APP Required Before Cruise!!! A very typical public health response during a pandemic. I arrived in Canada on 25th Jan.2021. I have checked my internet connection & it is working ok. How to use the ArriveCAN app for your Alaska cruise What should I do? Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. I could have sworn I read RCC. Complete guide to troubleshoot ArriveCAN app on iOS and Android devices. A Windsor woman is warning cross-border travellers that failing to submit all the required information via the ArriveCAN app can have consequences. Now arrive Canada app says phone is rooted or does not support existing system. Stayed at 0% completed. If I can't access the ArriveCan app, no trip!! Is it possible to use my EDL instead of a passport? Incredibly frustating pile of excrement, Stuck at final stage. Listed below are our top recommendations on how to get in contact with ArriveCAN. I seem to remember us chatting about another cruise years ago that you had to cancel. Keep getting message Please check that the email address and password you entered are correct, and that your device is connected to the internet. I have tried numerous times to use the forgot password feature and gotten verification codes. After submitting, the ArriveCAN app will upload your documentation and required information into its system. Thank you, Hi, I was able to continue through rest without problems. David Roughleyfrom B.C. Just over $12 million of that amount was spent to develop the app, while a little under $5 million was spent to maintain and update it. Error message says: Please ensure you are connected to the internet and try again. When you make the new submission it will throw out the old one. My Arrive can app for some reason has started showing that I should be in quarantine, but the rest of my groups arrive can ard fine . We need to do this soon to be able to board the cruise ship this Sunday.