We will pay compensation for damage which is our fault or our contractors' fault. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Business advice and support - Gateshead Council Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Do you want to work with us in helping to create spaces that are great to work and/or live in? Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. You have the right to appeal if you don't agree with a decision to charge you for repairs. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Home Group | Watergate Court, Gateshead If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Read more about the Housing Capital Investment Programme. They should all be done. Your Employees Portal - Gateshead Council We hope to reschedule these events at a later date. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Youth justice services: North East and Cumbria - GOV.UK The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Regent Street Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. E6 2JA. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If so we can help you claim compensation on a NO Win, NO Fee basis. I have to tell you, this week I have had four complaints that have been going on for two years. Equipment services :: South Tyneside and Sunderland NHS - STSFT The report found the repair centre's ability to handle calls was deemed 'critically low'. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Housing contact details - Gateshead Council Work continues to address 3,000 Gateshead Council property repair backlog 182-184 High Street There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. New online repair reporting system launched - Gateshead Council You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Gateshead Council Section Manager - Repairs Job in Gateshead, England These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Planned repairs usually need an inspection before work is done. Failure to do so could give you grounds to make a council house disrepair claim against them. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. There are no emergency or urgent repairs outstanding at this point in time. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. <>>> You can also claim compensation for the damage that has been caused during repair work. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. We have guidelines on how long different repairs should take. Work to the outside of your home may not need an appointment. Background 2. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Wednesday 2nd November 2022. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Gateshead. Connected Voice are collating information about support across Newcastle and Gateshead. Some of these repairs need to be inspected before the repair can be done. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. 1 0 obj Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. I have got this complaint, they monitor it and see it through to the end. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Reporting repairs Home. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Gateshead Council. These are repairs which need quick attention and don't need an inspection first. Don't worry, we can still help! Are you a Council or Housing association Tenant with housing disrepair issues? Your Employees Portal - Gateshead Council Thursday 26th January 2023. endobj As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Gateshead gardener's fury as garage roof plants itself in her flower As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. If we miss an appointment and we didn't contact you, please contact us. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . The department is on the lookout for more callhandlers and building technicians. She added: "Someone has got to own it. : 50K - 53K. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Gateshead Council aims to complete the backlog by late March next year. Our employees and contractors carrying out work will show you an identity card. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. <> Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. We will need to look at what has been damaged so please don't throw anything away. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. For further information please contact the Involvement Team by: Civic Centre As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. NE8 1HH If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. It is also possible to claim for any damage that may have been caused during repair works. Complain about council or housing association repairs As a tenant you are not automatically covered for any of your home contents. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. This is commonly known as filing a compensation claim for despair against a housing association landlord. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. 3 0 obj Office 3750 :L+Ftc[Sdu|^Y^. Request a FREE property inspection to find out how much your claim is worth. %PDF-1.5 This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. If your repair can't wait until the programme we will carry it out within the normal timescales. These include re-fixing toilet seats and repairing minor leaks. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. This is known as the Right to Repair scheme. As a council housing tenant, you are entitled to a good standard of living. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Gateshead Council 4.0 . The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. "The garages at Leam Lane had already been condemned, and we were working towards . Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. <> Our business support events remain cancelled for now. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. If this is not possible, we will replace with the items we hold in stock. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. My flat was repaired in time for my childs birth and I received rent refunds and compensation. This includes both small leaks and emergency repairs. The council is responsible for most repairs to your home. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. View my payslip. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. All rights reserved. 2 0 obj We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Copyright Andy T - 2021. Payslips. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Gateshead pensioner 'shocked' at council's repair works on his home of Whats in it for you? You can create a free account to post activities, services and promote organisation working in Gateshead.