CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. TUG saves owners more than $20 Million dollars. When you buy a timeshare, its an investment in your family and quality of vacations. To be updated with all the latest news, offers and special announcements. Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? At this point I am willing to let them keep the money they sham me out of. Washington Seller of Travel Reg. We attended the 90 min presentation this past weekend in Hilton Head Island. Make sure any club youre considering can pass an easy scam test. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. Location. If you didnt knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue winner notification is almost surely a scam. Palmera Vacation Club | Timeshares Only One thing I have now witnesses and everything was recorded just last year before COVID 19. Now, they have changed the rules, once again, to only allowing "members only" 3 smart stays a year. No we know why. more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. Weeks Float . They lied that we could be able to sell our Bluegreen Points (not one call in about a year). Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. RCI, LLC is not responsible for any activities or services provided third party providers. Write reviews, ask and respond to questions, The points we purchased would get us a 1 bedroom unit during certain weeks of the year. Usage Type Annual . Cancel.We want out of Palmera. First off, I want to say that the people from Palmera are so hard to get ahold of. I should be able to sue myself out of this contract since they did not sell my current time share. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. With points, you have the utmost flexibility with booking trips where and when you want. We had a very similar situation happen to us - after years and years of successful timeshare ownership. They also verbally guaranteed us that Nothing that the salesman presented to us was true. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. If a deal is actually honest, it will still be there after you take a day or so to check it. He showed us the availability for the following year during the same week we purchased. The Right to Cancel states "If you decide to cancel, you must notify the seller in writing of your intent to cancel by sending notice by certified mail, return receipt requested, or by another verifiable means, to" Hopefully I have covered all the basis by sending both FedEx and USPS certified. Copyright 2020 Business Consumer Alliance All Rights Reserved. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Palmera Vacation Club. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Nothing that the salesman presented to us was 13 Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. I even saw some stuff abour class action lawsuits. Check the complaint history, rating and reviews on this company. Of course, this was not mentioned. BBB Business Profiles generally cover a three-year reporting period. Other restrictions may apply. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. OMG!!! Customer Reviews are not used in the calculation of BBB Rating. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. No. more, You seem to have JavaScript disabled. Timeshare owners speak out against Hilton Head Island resort RCI, LLC. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Hang onto your paperwork. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? Score a Best Price Guarantee and up to 60% off of 600,000+ hotels worldwide. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. Now I'm getting $128.21 monthly auto drafted and also had to pay $1000+ RCI maintenance fees for 2021. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. On our way down to Hilton Head, we were a little bit behind schedule. They were looking for Maintenance fees. Palmera Vacation Club Company. On their websites, both businesses proclaim the best deals on vacations. Save. This is the version of our website addressed to speakers of English in the United States. Write reviews, ask and respond to questions, I am thankful that the only financial information I gave was our credit card. Just went through a similar situation as you. They responded recently they dont purchase timeshares. After all, it's not their money but yours. One thing for sure you make your payments on time they don't report to the credit Bureau but get behind and they turn you over to collection agency; COVID 19 or not they don't care. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. Please let me know what happened or who to contact. Palmera Vacation Club Company complaints 12 - complaintsboard.com At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. I called the number they gave me three times to cancel the contract but no one answered. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. Some systems only allow USPS. wisconsin. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). Also Check: Free Vacations For Cancer Patients. So we stopped back by the office first thing this morning and cancelled since we were still within the 5 day cancellation period. Exchange: CST: 2046555-50. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. Take a screenshot from the USPS and FedEx tracking that it arrived. It was basically, sorry sucker attitude. I would also send a copy via USPS certified mail with tracking today. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. Someone's going to jail and it isn't me. When I called Palmera reservation services I explained my issue and was told the complaint would be brought up in the Friday Manager's Meeting and I would get a call that Friday. NEARBY AMENITIES. What is Palmera Vacation Club's Facebook? Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. Does anyone else have experience with this and any advice? 'unethical behavior' I was verbally abused and threatened by staff member. We arrived at 9am along with dozens of other potential buyers. He asked a lot of questions about our lifestyle and vacation preferences and we had good conversation. *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. Often, you can answer the scam-or-not question before you even see the details of a club promotion. a 5 week time share at Island Links Resort in Hilton Head, SC. get quotes and more. Claim it and get a lot of features. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. The reason this appealed to us, is that we were very interested in downsizing the number of timeshares in our inventory. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. I called in late November and was told that my dates were not open to call again in January. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . I believe this outfit may have operated under the name Vacations Anytime years ago in ***********. Prove them wrong! There are no exact matches available. Taxes, additional fees, and charges may apply. This is not the first time that we have had issues with getting people to respond, Desired outcome: Click here to get notifications about new complaints of Palmera Vacation Club. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. He seemed very nice and personable at first. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? The overall rating of the company is 2.0 and consumers are mostly dissatisfied. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. How much do you spend normally on your hotel? showed us were significantly less than what was actually We asked plenty of questions, figuring 4 heads were better than 2. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required. Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. International Association of Better Business Bureaus. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A lot of robocalls are currently making this pitch. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. She gets rude too and tells us she guesses we just like to waste all of our money. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. In Share your photos and videos with others to prove the truth of your words. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Read full review of Palmera Vacation Club. Learn how the rating is calculated 1 complaint. We asked plenty of questions, figuring 4 heads were better than 2. Palmera Vacation Club Members Association, Inc. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. 1 complaints for Palmera Vacation Club. Is this Your Business? Nothing has been done and calling makes it clear no one cares. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. Still wondering why people buy timeshares? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. We have had two BAD ENCOUNTERS with Palmera. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Nov 15, 2016. No travel service of real value is ever free. We bought 3,000 points for around $13K. Palmera Vacation Club. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. We didn't start to look into it more until we got home Sunday night. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. So why do people still buy timeshares? This post has been removed at the author's request. I just feel so bad for all of the people that get swindled by vultures like these. So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? Washington Seller of Travel Reg. Scam Clue 2: A promotion claiming youve won something. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Desired outcome: Reverse and return back to what we had, and reimburse us for the waste of our time in full. Bath 2 . We were still not interested. For a better experience, please enable JavaScript in your browser before proceeding. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. The BBB has this "company" graded an F with a multitude of unresolved complaints. With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. JavaScript is disabled. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Read full review of Palmera Vacation Club. Good luck! Desired outcome: These vacations are limited. would get enough money to pay off their time share. Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. How do I get out of this? Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. The first clue should have been that the Quest We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. Avoid doing business with Palmera. Palmera Vacation Club Sales Executive Salaries in the United States All we ask is that you follow a few simple guidelines. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare.