If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. You don't throw him out of the restaurant," Rossman said. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . StubHub to refund canceled events after pandemic complaints - KHOU Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. The NHL suspended its season March 12. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Please enter valid email address to continue. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Explain your situation and why you wish to receive a refund. Gambling problem? See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub to refund canceled events after pandemic complaints 5. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Date of experience: 20 January 2023. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. As if the cancellation of sporting events and concerts wasn't enough. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Full buyer Terms & Conditions here. StubHub recently stopped offering cash refunds for canceled or postponed events. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. Otherwise you will receive a voucher for 120% of your purchase price. All Rights Reserved. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. | CT Call 211 | Centers for Disease Control and Prevention. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Buy sports, concert and theater tickets on StubHub! New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. StubHub was pressing hard to get money. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Payouts delayed for events before COVID-19 shutdowns. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. Ways to get your money back for an event cancelled due to - Finder Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Read more about our event cancelation policy. StubHub Settles For More Than $9.5 Million With Customers Denied Cash FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Live events: StubHub will offer refunds for canceled events after If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. How do I know if my event was impacted or where can I see the event status? Receive a full refund of your purchase 2. Your email address will not be published. Odds & lines subject to change. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Reply from StubHub UK. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. What To Do If Your StubHub Ticket Turns Out To Be Fake Straight-up refunds for purchases from official outlets. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. 8 Feb 2023. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Thats simple contract law, he explained. 2021 The Associated Press. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ StubHub suspended that policy in March 2020, following the mass . See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. If you don't, we may cancel orders and charge you as provided in our User Agreement. Community Rules apply to all content you upload or otherwise submit to this site. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. StubHub.com | Better Business Bureau Profile 4. Coupons can be applied to one or multiple StubHub. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Join us for a free, virtual event for International Women's Day on March 8! Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Viagogo, a tickets marketplace, bought StubHub in February 2020. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Unless you want a refund. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. 8, Ch. StubHub is based in San Francisco. More: Stay up to date on all of MLives coronavirus coverage. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Open the SeatGeek app. There's class action suits, that they violated their fan protect guarantee," Rossman said. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Simply go to your. Prefer a cash refund instead? Customers complained to the press and filed lawsuits. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. StubHubs return policy is called the FanProtect Guarantee. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. The credits are valid through the end of 2022. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Get browser notifications for breaking news, live events, and exclusive reporting. And StubHubs award-winning customer service is on standby to help with any issues or concerns. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. What are the consequences if I dont comply with these health and safety policies? Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. No problem. Daphne, AL 36527 Then theres the question of the legality of the move, beyond any ethical shortcomings. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Gametime Guarantee | Gametime 2875 Michelle Dr., Ste. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. They're trying to claw that back. Set your price or use our recommended price and tap List tickets. Sorry we couldn't be helpful. StubHub updated their policy today. Kimmel says its not as hard as you might think. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way.