viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Editor, Marcus Herbert. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We will not allow You to buy or sell tickets before You have registered with Us. I wrote to your office requesting refund under 14 days and was ignored. To Whom this may concern Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. viagogo - Buy & Sell Concert, Sport & Theater Tickets Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 2.16 Season Cards. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. Excessive pricing, bad communication & despicable customer service and still no tickets! The tickets through Viagogo cost me over 300 sterling. We do not control the information provided by other users which is made available through the Site. The revised version of this Agreement is automatically effective after it is initially posted on the Site. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. [protected]@outlook.com And their reply was investigations will be done. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). Try arrived at 12.37 pm through proof of postage. What are the viagogo Terms and Conditions? Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Sports. I have not yet received a refund for the above tickets. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. You also agree not to separately contact the Buyer at any time for any reason. (More than triple the price of 3 tickets). Viagogo cancelled my sale and wants me to pay a fee After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). viagogo charge for cancelling sale - kadinlarsokakta.org In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 2.10 Seller's Confirmation. Piggyback tickets may not be sold in the same listing. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. 3.4 Indemnity. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. 2.6 Pricing Formats. Jason Ridout, Listing number [protected] As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. viagogo charge for cancelling sale - oshawanewhome.ca I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. viagogo charge for cancelling sale - oviedoclean.org This complaint was posted by a verified customer. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). 2.16 Claims under the viagogo Guarantee. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip Please help! viagogo charge for cancelling sale When booking on viagogo, even when you select the amount of tickets you want e.g. Please remember that you will not be paid for this sale. viagogo charge for cancelling sale - holo3-rv.com The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. As I was told to send them to u asap so they'd have 'maximum selling time' it says. I confirmed the sale and wanted to ship the tickets over. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. 2.2 Registration. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. I demand my money back as they never made the concert due to it being outside on the heat. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) How can Viagogo get away with charging such big fees? The Sellers and the Buyers are hereafter jointly referred to as the Members. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 2.13 Ticket Information. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Seriously people need to take responsibility for themselves. Hi i am very annoyed and feel very let down by your team. Note that this is separate from any VAT viagogo is required to charge on its fees. This is not OK and I would not use Viagogo again. We endeavour to rearrange delivery with the customer or arrange a collection point. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Tickets came for 25/6/17. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. 1.1 Introduction. I wouldn't think it could be that improbable to query this as they have all the data available for them. Report a violation. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. We may also first deduct any amount you owe us from any amount we owe you. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Order ID [protected] Viagogo - didn't pay me for tickets sold through viagogo to adelle sale viagogo charge for cancelling sale. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 6.6 No Agency. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. We do not control the information provided by other users which is made available through the Site. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. On the web site it claims I have been refunded so I cannot send an enquiry. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets.