I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Ensure you select the correct Chart format." thing I could be missing?Thanks in advance! Very helpful, thanks for the information! But I have created this Data Category, so I'm not sure what the issue is. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. The custom email button I made was visible instead but was not approved by the Trailhead check. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. E.g. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure Entitlements are visible on Cases in Lightning. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Once this was done, I passed the 3rd challenge section. It is hard to give many hints about this step without giving away too . I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Modified 2 years, 1 month ago. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Sales at Lychee shadow I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? It's a status. Service Cloud Specialist | Salesforce Trailhead Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. "This is a standard app. Could you share a bit more details on what you have done for this step? Hello, Thanks for your feedback. Still not sure what Im talking about? If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Enter the billing service credentials in the custom setting. You also get personal insight into the life of a Trailhead Baby! Tnx, hmmmm What you have sounds correct. An action can be added to the page layout. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. This superbadge in specific helps building reusable granular components. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Open a Case in the service console.2. Ensure you group report results correctly. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Did you create a new console? The macro works without the email button being visible. Or "on demand email to case". Ensure you set up the routing for Advanced Cases properly. Some changes are done at Challenge 2. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. How can you update it as status field is inactive dring recording procedre? Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Wait 24 hours then re-create the process. Also, I've included Entitlements in the console. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Thanks!!! "I named the process :"Cloud Technical Team" !Not sure what is going on .. . I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. 3 new items on utility bar. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". for Challenge 7. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Glad you solved the problem! Ensure you group report results correctly. " THANK YOU! Yes! This is my journey- a normal kid by day- a Trailhead explorer by night. Thanks for getting back to me. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I have enabled the knowledge user check box in the user profile. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Could you suggest how to troubleshoot it ? Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Thank you very much for such an interesting post. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Tags Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I was creating 'wrong queue' queue . Goodness! Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Use the search o. Hello! Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Are you using a Dev org or a playground generate from Trailhead? rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. The worst error! If the action is missing from the page layout, it will not show up as an option in the feed. Thanks a lot. Ensure the Case Reason and Type Analysis report format is SUMMARY. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. By clicking Sign up for GitHub, you agree to our terms of service and Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Please post some details of what you have. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I hope that you feel inspired. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Hi I am stuck in challenge 6. Luckily, the macros module was very fresh in my mind. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. This is a fun challenge - if you are, like me, a total Service Cloud novice. Do your routing configurations tie to the correct queues? This worked for me. I am getting mad over this error now. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. If you can not, I'd look around at permissions. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Sorry . I've been in this challenge for hours now. Ensure you create 'Billing Topics' for Knowledge." As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I have finally managed to get through this stage. I was convinced I was missing something and racked my brains over it. I add wrong queue to Presence Statuses but I still have the same issue. You cannot customize its label or logo". I am glad that you figured it out. Usually this is due to some pre-existing configuration or code in the challenge Org. :), I am unable to solve this. please verify. here is the complete guide for designers that will increase your knowledge. Service Cloud Specialist Superbadge - 1,2,3 - Blogger #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Found my mistake (apart from taking it too literally). not sure how to troubleshoot this tho..@_@, hmmm! Challenge 5 error : We can't find a field called 'Question Long Text Area'. Right now he' taking a nap.so I'm off to edit some reports! I've been stuck on this error message for two days! Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Thank you SO MUCH. If you haven't taken the Onmi Channel module yet, now is a good time! I ran into the same issue. No. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). I started the whole of the following steps in this section with the objective of creating a macro. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Ensure you create the Cloudy Weather Resolution automated action. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. I have read every message I can find and have double and triple checked everything I can think of. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Below are tips and gotchas for each report / dashboard. This is really a tricky one. It still gives me the same error that it isn't found. Billing Topics (Billing_Topics) with Payments and Reimbursements. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Is knowledge set up correctly on the page layout? A mistake I have made many times as well! Any help would be greatly appreciated. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. The key word is "rename." Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang Thank you for your time and response. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Do you have "Billing Topics" as a top data category with the 2 sub categories? and me too!! Ensure you set up the routing for Basic Cases properly." Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. When I made mistakes, I simply reverted to the last saved version. Telecom Billing System2.
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