Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. I attachedpictures of the item and requested resolution. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. I don't accept returns, why do I have to pay for a return shipping label? I shipped an item and it was damaged in shipping. Part Number: HPE-HP46C-MAG. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Get it as soon as Sat, Oct 15. Also check the email messages you received from PayPal and/or eBay. We called eBay ( BIG KEY! If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. Lord of The Rings Return of The King Gollum Talking Action Figure * Box :) OutsideObserver2 3 yr. ago Learn more about our signature confirmation requirements. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. And there not even any hassle. The returns process. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. To contact us: Click Help & Contact at the top of most pages. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. Another big tip always use the proper packaging! What is Poshmark's Return Policy? eBay Item Returned Damaged? So sorry to hear that Donna! - edited And the fact that people like myself willnever make another purchaseis of little consequence to them. Why on earth would you want anyone to spend money sending it back to you? This article offers a step-by-step guide on replacing an eBay item damaged in shipping. We would refund a buyer if an item was damaged. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Most sellers refund as soon as they get the item back. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Learn more about our Condition of returns policy. It should have the return policy on it. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. I think you need to learn not to take things so personally and choose your battles more carefully. Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! How to handle a return request as a seller | eBay Ebay Returns Who Pays Shipping - BikeHike If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. Thats not even the best part! Thank you Jen. I was paid for my item and the original ship cost. Copyright 1995-2021 eBay Inc. All Rights Reserved. You'll need to send it back within 10 business days, using tracked postage. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Very Sad! No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Dec 28, 2012 good price for 2 engines. lol the 15b is just as I sold hundreds of items with 100% feedback. Damaged Item Who Pays Return Shipping? Required fields are marked *. Condition of returned items policy | eBay Select View return details. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. I dont think they really read this post. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. I agree. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. Home Equipment Ebay Returns Who Pays Shipping. 04:41 AM I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. If you want to start your own business, the reseller business model can be a great place to start. How To File a USPS Delivery Complaint in a Few Clicks. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Can I refuse to give a refund on eBay? This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. You can also find more information in our full article below. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. That's not "new". You'll also receive a date by which you should ship the item back. For more detail, read our blog on fixing scratched lenses. They are not allowed to mention a case in feedback. To ensure there are no delays with your return, provide the necessary customs information to the buyer. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. If you've already registered, sign in. ~Sandy 0 Kudos Login to Reply or Kudo Options We use cookies to ensure that we give you the best experience on our website. You must have gotten just the right customer service rep at just the right time to have had no problems. Death certificates show that you died. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. It could not hurt you. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. Of if a situation arose where it needed to be returned to me, I would send them the postage. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Free shipping for many products! To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. Yes, it's that simple! If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Scroll down to the RMA number checkbox, click it in and submit the changes. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. We do not give refunds and this buyer did not read the terms. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Tips for returns Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. Heres What You Should Do. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. For items that have a total cost of $750 or more, signature confirmation is required. Confirm your return address on the label. When youre responsible for return shipping, you can choose from a number of options in the return request form. A Beginner Seller's Guide to Return Shipping on eBay Returned goods are a problem for retailers, resellers are cashing in - CNBC
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