and our Report a buyer if you think they have acted illegally or fraudulently here. It should not have. Put it in a bag took pics opened case and returned back explained. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Or just take back the item. The item's condition was misrepresented. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. A buyer happily purchases your item. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Usually it will say the name on the package signs for it even if the signature is someone else. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. USPS. Usps Signature Confirmation Signed By Someone ElseWhen all goes well At first, it might seem foolish to pass up a generous offer, but often its a trap. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? . I recently had the same experience. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Buyer claims wrong item and gets a refund despite - Welcome to the what is beyond infinity most expensive car ticket. I can't really remember what specific package I mailed it in. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I would do that myself in those circumstances. Got my money back and a promise from eBay to better train their support staff -_-. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Its unfair they side with the buyers all the time. In order for it to work, sellers must provide proof of item delivery. It was already on the way. How do i handle this? They needed his phone number but I did not have it. In this scam, the buyer then accuses you of sending a damaged item. Heres how. Once they have the code, they disappear and make off with your gift card balance. Yeah you filing that stuff 100% does nothing. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. A buyer will offer to purchase your item and send a larger payment than required. 26-05-2020 Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Welcome to the Selling board! That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Offer to send him a return shipping label. on If so, it's definitely not a package I've sent out. This sounds exactly like the issue Im having! MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . There is so much scamming going on Ebay, Sellers dont have a chance. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. A little detective work might find the answer. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . It certainly looks a much darker top in the listing. I did became a pain with calling everyday and today calling 5 times. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Someone did this to me a few months ago. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop "That picture shows different items rather than what I sent. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. 2. I told them to send it back to me and I'll give them a refund. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. 01:24 PM. 2023 Comparitech Limited. They never sent it back. eBay somehow refunded the buyer automatically when the return was delivered. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. How to handle a return request as a seller | eBay They offer some sort of limited-time discount in order to create a sense of urgency. You can chat with other sellers about anything to do with running a business on eBay. As you say, I would explain to the buyer that different computers and devices show colours differently. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Seller deleted listing immediately after purchase? Was full of marks. What if the buyer is not trying to rip you off but simply made a mistake? The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). I'm having an issue with something I purchased on Facebook Marketplace Just trying to understand. Item compatibility is buyer s responsibility. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Some of this advice may be second nature to you, or may not apply to all sales. Ebay We Can T Process Your PaymentPlease select a different payment If you find an item on eBay that you think is fraudulent, report the listing directly. You have to make them paying you off a better deal than the hassle you will continue causing for them. Cause his photo shows a like kind of item but not the brand or pattern I sent. They aren't. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Finish enrollment at any CLEAR airport location next time you fly. This has happened a couple of times to us over the years, all part of selling on line Im afaid . What's the return address? STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. to fight them over this and go to the Phillippines is beyond annoying. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. I take pics and and email amazon all the details of before and after and the condition it is come back - So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. I stopped shipping to Canada because of customs problems. If you have any problems paying for your items, we . I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. I responded to the return but Im really freaking out. Go to ic3.gov and fill out the internet crime form. 04:28 PM. Do not refund first and try to appeal after. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. I asked my boyfriend to print off the labels and post them while he was at work. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Or you can specify that the addressee must sign for the package or letter. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If he ghosts you, you scared off a scammer. Same thing just happened to me and I was able to keep the earning. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. They sell fake goods and don't pay taxes. His failure to reply to me or send pictures until after Case was decided on his favor was strange. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. on Aamzon advised we can do what we want. I know they will get their refund, but should I inquire at all? This is the message:Just wanted to say that the item I received was not this one. Returns, missing items, and refunds for buyers | eBay Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. 05:49 AM Cases Policy - Our House Rules | Etsy Please Help! The item could have gotten mixed up during a customs check? When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. They readily cooperate with law enforcement. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). To get a refund from USPS, your eBay buyer can: Submit an e-form. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? I told Ron that this was, "pardon my French, absolute bullshit." Add any photos you have of the wrong package. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Good for you. This scam is a new twist on the offer of overpayment. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. You can report an issue with a seller to eBay directly here. Supervisor told me to hold up on Police report and wait for UPS to step in. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I suspect someone may have been tampering with mail and package in the delivery system. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. 26-05-2020 The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Copyright 1995-2023 eBay Inc. All Rights Reserved. The buyer could be lying. - edited Could you explain a bit what steps you take when shipping? e-bay couldnt give two hoots for sellers as long as they are making money. I guess it depends on whether the item they are sending back is worth paying the shipping on. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. $15 each. It will make it much more challenging. I don't like this version and If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Dial 1-800-275-8777 and explain the issue to USPS customer service. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Before you start your Missing Mail Search, you will want to double check the status of your package. paperspast.natlib.govt.nz This is why I take photos of the item with the eBay paperwork. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Create an account to follow your favorite communities and start taking part in conversations. I did buy the shipping label through ebay. Save the case number that the USPS gives you. - edited Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj A collectable which I still have. I just wanted someone else to take a look at the photos and tell me what they thought. I asked the buyer if the package he received was damaged or opened. The online auction site launched in 1995, and scammers have used it ever since. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. If you've changed your mind about the item, check with the seller to see if they'll accept your return. eBay is very aware that scams occur on the website. He immediately cancels the order and requests a refund. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. You must be new here, in this sub anything and everything is a scam ;). This time, I accidentally sent an ebay buyer the wrong item. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. The unofficial eBay subreddit. Common eBay Scams: How to Spot and Avoid them - Comparitech Need advice, accidentally sent wrong item to buyers : r/vinted - reddit I will report this to the post master. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. If the package was mixed up by GSP, then they should handle it. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. You can ask the customer to return the item, but he has no legal obligation to do so. For things like graphics cards your best bet is to sell locally, all cash. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. 26-05-2020 Remember to be persistent when you are in the right and can prove it. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I talked to manager and simply were told nothing can be done. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Attached is a picture of a side buckle and the package with address label. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Ebay going to shit with scammers abusing the money back guarantee. I did all of this. It WAS new in the box. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Buyer sent me picture of something different in the box. This was shipped by Global Shipping Program. So, that explains the different labels and (possibly) the Fragile stickers. I agree with that. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages.